We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Autoaid - some questions please.

Options
Hi
I am thinking of joning autoaid but am unsure on few things- can someone help out please:

1- what happens if car breaks down on a road- do they attempt to repair the car on road or just offer recovery to a garage.
2- if recovery is required, where do they take you to? Do they give you any options or take you to nearest garage in their network.
3- Finally if recovery is required on Sunday night i.e. when all garages will be closed, I presume they take you and car to your home, but then what happens. Is it our responsibility to get car to a garage next day morning?
Thanks
J

Comments

  • lisyloo
    lisyloo Posts: 30,077 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    1) I believe "rescue" is included i.e. attempting to fix your car at the roadside.
    2) I've always found most companies to be accomdating. One day we were out with (disabled) parents and they dropped them off on the way home. Providing your request is reasonable then there should be no problem. So if you preferred one garage over another locally then it should not be an issue.
    If you were expecting them to go hundreds of miles out of their way then that would be an issue. I've had my car taken 13 miles to my own garage when there were garges much closer.
    But I think you have to be reasonable with the distance.
    3) My experience is that last few years that they will not leave cars unattended. So they take you home then come out again the next morning to take the car in working hours. You might have to get up early and call them out again.

    AutoAid are a very reasonable company anecdotally so they are not the kind of company to be picky over small print.
  • olly300
    olly300 Posts: 14,738 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    xyz123 wrote: »
    Hi
    I am thinking of joning autoaid but am unsure on few things- can someone help out please:

    1- what happens if car breaks down on a road- do they attempt to repair the car on road or just offer recovery to a garage.
    Depends on what you ask them to do. The only time I've called them out I've actually been local i.e. within 20 miles so insisted on recovery to my local garage. Both times it was open.
    xyz123 wrote: »
    2- if recovery is required, where do they take you to? Do they give you any options or take you to nearest garage in their network.
    See above.

    Unfortunately I've not got my policy booklet nearby but they are normally reasonable.
    xyz123 wrote: »
    3- Finally if recovery is required on Sunday night i.e. when all garages will be closed, I presume they take you and car to your home, but then what happens. Is it our responsibility to get car to a garage next day morning?
    A lot depends on your local garage and where it is in relation to where you live.

    In my case my local garage is about 3 streets away. So when I had trouble with my old car if it happened on a Sunday night I would have got recovered home then called the local garage out to deal with it. As that's what they stated I should do. However as I'm in an area with 4 garages in close proximity they all want to keep their customers.
    I'm not cynical I'm realistic :p

    (If a link I give opens pop ups I won't know I don't use windows)
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.