British Gas late in boiler check

Janetell

We have insurance with British Gas to cover our boiler and all central heating. This includes one boiler service each year. Every year they get later and later. It used to be done in July, now it's nearly December and they haven't contacted us yet.

If they do this with everyone they must be saving a fortune in labour hours. I am about to contact them to remind them but I do think this is a con trick!:mad:

DUTR

A colleague at work has this cover, he was informed by them that the customer has to contact them to book a visit, hth.

jackieb

I have this cover too. I phone them around the same time each year.

jackieglasgow

The try to call you three times, then if there is no contact made they send you a card asking you to get in touch, but obviously if they don't have your correct number, they can miss this, and people do slip through the net - check what cover you have though, as a couple of the newer levels don't include a service.

Janetell

Thanks to all who replied to me. In the past I have always received a letter to tell me they are coming to do the service. The last couple of years I have had a letter inviting me to make my own appointment online. I preferred this as I had a two hour window instead of am or pm.

I will be phoning them later to arrange the service.

spiro

You will find that you can book this online now and pick a date/time thats free and suits you.

http://www.britishgas.co.uk/products-and-services/maintenance-and-repair/existing-customer.html

Janetell

jackieglasgow wrote: »

The try to call you three times, then if there is no contact made they send you a card asking you to get in touch, but obviously if they don't have your correct number, they can miss this, and people do slip through the net - check what cover you have though, as a couple of the newer levels don't include a service.

We've been insured with them for years. For the past year or so they've emailed us about service checks. I'll get in touch with them, though. Thanks!

C_Mababejive

Cant you wipe the case yourself?

allan19732001

they have canceled twice on me was told last time someone would be in touch that was 2 weeks ago poor service

cbrpaul

Me i save my money and add extra cover to my household insurance , this covers me for emergency boiler and plumbing repairs !!! simple :-)

Serviced boiler once a year by a local plumber

All for far less than B-robbing gas ,

dudley3012

grrrr, have just checked and ours is due. The earlies tthey have is the 21st Jan. I have booked it but am not happy!!
Looking into the house insurance as suggested by cbrpaul