Faulty product

babes21

Hi everyone

I'm buying a new mobile phone the end of the month, the one i have currently is in fine working order at the moment although it is prone to switching itself off automatically (although this hasn't happened since i bought a new charger).

What i'm trying to state is, would it be okay to sell it on ebay at a low starting price if i give a clear description of the "maybe" fault in the listing?

Moglex

Yes.

So long as it is clear that the fault may be present you're OK.

babes21

Thanks Moglex .

advent1122

you can put it is "FAULTY" in 2 foot banners with flashing lights and a loud speaker saying "IT IS FAULTY", and you will still have it sent back because the person didnt realise it is faulty.

babes21

advent1122 wrote:

you can put it is "FAULTY" in 2 foot banners with flashing lights and a loud speaker saying "IT IS FAULTY", and you will still have it sent back because the person didnt realise it is faulty.

Maybe so... although i shall state that it is non-returnable so they should read the description carefully.

miss_lisalou

it's not a siemens phone by any chance is it? I've had 2 siemens mobiles which both ended up doing that.

I checked on ebay and other people had the same problem. So I just listed it like they had - mentioned the fact that it can switch itself off unexpectedly. There was still loads of bids and I got a good price for it. Though I did allow the option of returning it within 7 days but the buyer was happy enough knowing what he was getting.

babes21

Thanks for the reply miss_lisalou, no it isn't a Siemens it's a Nokia 6111.

I've just brought a new Sony Ericson so shall be listing the Nokia in the next couple of days.

Thanks for the info, greatly appreciated.

hjb123

I would certainly put in the item description that it is faulty and what the fault is. A year or 2 ago I sold an old phone that was faulty and I was surprised how much it actually went for!

babes21

Thanks hjb, shall give an update when i get round to listing it.

Benji

babes21 wrote:

Maybe so... although i shall state that it is non-returnable so they should read the description carefully.

That is likely to put a lot of people off - would YOU want to buy it in that case?

I guess it depends on your feedback. If you only have a low feedback, the customer has no idea how trustworthy you are. What you describe in the ad as occassional, could be every 5 mins in reality. With no returns, the customer has no protection at all, and that's not fair.

If you have a big feedback, then customers are more likely to take the risk because they can see you're legit.

Depending on your personal feelings about feedback, it might also be relevant that a customer who has a problem that is solved politely and effectively (ie they get what they want!) is much less likely to leave a negative.

babes21

I understand what you're saying Benji, although i feel that i'm a trustworthy seller therefore i shall list the description within all honesty, thanks for your input.

I've been watching a similar item, although this one doesn't work at all, the item went for £50... i shall list in the next couple of days.