very angry with talktalk

azrotherham

right where do i start

i had to pay a bill to get my service reinstated, fair enough it was my dis-organisation that led to that.

after paying the bill the lady (with the most incomprehensible acccent i have ever come across) she told me her computer had crashed but the bill had gone though and to wait for reconnection

i waited and waited and waited... nothing! so i rang back up and was told that it would come back on soon

so i waited again... nothing! rang back up and was told to (not in these words) go away and they then hung up on me! so i rang up again and was told it would be on soon

so i waited again, still nothing after having done this afew times i was told that although the bill had been payed my account had not been updated. the man i was talking to updated the account and told me to wait so i did (can you guess where this is going?) nothing!

rang up again and was told they could find no record of a payment beeing made!! after an hour or more on the phone and working my way up the managemet the found the payment and updated my account...again

so i waited again and again nothing! rang them again and was told that my account still hadnt been updated and she updated it again

still nothing and now i stuck due to it being sunday and the fact they 'dont open on sundays'



any help from people reading this would me very very welcome

also i have 16 mounths left on this contract how long must this go on before i can cancel the contract without any fees as they are not providing the service i have payed for?

many many thanks azrotherham

Heinz

I think the fact that you got into arrears so early in the contract (was is 18 months or 24 months?) weakens any possible claim that you may think you have. Failing to pay is a breach of contract so I can see TT digging in their heels if you try that one.

azrotherham

its a 24 mounth contract, i was wondering if that was something i could use to threaten them with unless the fix it

many thanks

macman

If you have been disconnected it's not possible to do an instant reconnection, I think you would have to wait at least 24 hours, possibly longer on a weekend?
Why don't you set up your monthly payment by DD so that you can't forget to pay the bill in future?
If you have got into arrears and had a disconnection only 8 months into your contract, then it's you that are in breach of contract, not TT.

azrotherham

its been 4 days now so they are realy draging there feet

as for DD i try to avoid it at all costs after the overdraft fees (about 5 years ago now) got me into £400 worth of trouble after T moblie tryed to take the bill twice in one week



many thanks azrotherham

sonyahill

I have never ever ever had good customer service from Talk Talk. Hate to say it but there is no way out! I have been treated appallingly by them at every turn and it's always been their fault. If I had charged them for the amount of time I've spent doing their job for them I'd be a wealthy woman! I'm trying to find a way to leave them - although I'm out of contract, somewhere in the last 3 years they have very sneakily changed the physical line that I'm connected with and now no other telephone company can take me on without physically sending out a technician and charging me over £100! It's despicable! I can't believe their are allowed to trap customers like this without letting me know - I'm on to Offcom tomorrow - this is the final straw!

Heinz

sonyahill, it sounds like your line has been LLU'd by Talk Talk (i.e. it is connected to their equipment at the BT exchange).

You can go back to BT on a 'return to donor' basis free of charge. You will have to agree to a 12 month contract but to get away from TT, I'd imagine you wouldn't mind that.

N.B. The system should allow you to switch to any of the line providers now in the market but, as you appear to have found out, most of them don't want to know (probably because it would cost them money to employ Openreach to physically move the line back onto the BT rack at the exchange).

macman

sonyahill wrote: »

I have never ever ever had good customer service from Talk Talk. Hate to say it but there is no way out! I have been treated appallingly by them at every turn and it's always been their fault. If I had charged them for the amount of time I've spent doing their job for them I'd be a wealthy woman! I'm trying to find a way to leave them - although I'm out of contract, somewhere in the last 3 years they have very sneakily changed the physical line that I'm connected with and now no other telephone company can take me on without physically sending out a technician and charging me over £100! It's despicable! I can't believe their are allowed to trap customers like this without letting me know - I'm on to Offcom tomorrow - this is the final straw!

What TT have done is perfectly legal and done by many ISP's. As Heinz advises, you do not need to install a new line, but you do need to return to BT first (you didn't say which telcom you were trying to migrate to), it is rarely possible to go from one LLU direct to another There is no charge for a return to donor.