Not Responding Problems

hi guys , ive had a Dell Inspiron for 13 months now and have loved it up untill weds night, i was on the net and doing a virus scan and malwarebytes scan when everything froze, tried shutting down but just got programme not responding couldnt get task manager to open so couldnt shut anything down so i pushed the button on the front and tried sorting the problem during the next few reboots all with the same problem =( i then got bored and did a full system reinstall as i dont keep anything on it and that worked fine, the pc was back to its normal self, all updates and scans were fine nothing freezing that is untill last night its all gone wrong again, as i was typing this it froze so im on the wifes laptop now... any help would be appreciated :beer:

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    The guys would suggest if you can boot it up again to do a hijackthis scan and post the log.

    However since you have problems since a reinstall it could be hardware related.
    My Inspiron would freeze occasionally when coming out of hibernation, problem cured by changing the hard drive.

    Suggest you check all the internal connections are secure, maybe try listening to your HDD for any unusual noises.
    That gum you like is coming back in style.
  • hi penrhyn..thx for reply, i think its hardware and am going to try your suggestions =)


    malwarebytes scan
    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org
    Database version: 5199
    Windows 6.0.6002 Service Pack 2 (Safe Mode)
    Internet Explorer 8.0.6001.18975
    27/11/2010 11:25:41
    mbam-log-2010-11-27 (11-25-41).txt
    Scan type: Full scan (C:\|D:\|H:\|)
    Objects scanned: 271142
    Time elapsed: 23 minute(s), 50 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    (No malicious items detected)

    hijack this
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:37:02, on 27/11/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18975)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Dell\DellDock\DellDock.exe
    C:\Program Files\Virgin Media\Security\rps.exe
    C:\Program Files\Virgin Media\HUB\VirginMediaHUBComHandler.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
    C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe
    C:\Program Files\Dell Support Center\bin\sprtcmd.exe
    C:\Program Files\Virgin Media\HUB\VirginMediaHUB.exe
    C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\mswinext.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Windows\System32\mobsync.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/USCON/2
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
    O3 - Toolbar: @C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll,-100 - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\npwinext.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "c:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
    O4 - HKLM\..\Run: [VirginMediaHUB.exe] "C:\Program Files\Virgin Media\HUB\VirginMediaHUB.exe" /AUTORUN
    O4 - HKLM\..\Run: [Bing Bar] "C:\Program Files\MSN Toolbar\Platform\5.0.1423.0\mswinext.exe"
    O4 - HKLM\..\RunOnce: [Launcher] C:\Program Files\Dell DataSafe Local Backup\Components\scheduler\Launcher.exe
    O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "c:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="c:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "c:\Program Files\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
    O4 - HKLM\..\RunOnce: [STToasterLauncher] C:\Program Files\Dell DataSafe Local Backup\toasterLauncher.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Gadwin PrintScreen 3.5] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe
    O23 - Service: Virgin Media Security (Radialpoint Security Services) - Virgin Media - C:\Program Files\Virgin Media\Security\RpsSecurityAwareR.exe
    O23 - Service: RadialpointIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\Virgin Media\Security\AVG\Identity Protection\agent\Bin\AVGIDSAgent.exe
    O23 - Service: Virgin Media Security Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Media\Security\Fws.exe
    O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Virgin Media\HUB\ServicepointService.exe
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files\Dell DataSafe Local Backup\sftservice.EXE
    O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
    --
    End of file - 7956 bytes
  • closed
    closed Posts: 10,886 Forumite
    Is it hibernating? If so, disable it in power settings.

    Then restore from factory recovery partition (assuming you have no data on there), install avast, and avoid loading it up with too much extra software.
    !!
    > . !!!! ----> .
  • took the cover off,nothing obvious not even dust so put it back together and just plugged mouse and keyboard in, Booted up and did a virus scan and it managed 749 files on memory and froze
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    You could paste your HJT log in here for a clue until someone more knowledgeable comes along, what antivirus are your running?


    http://www.hijackthis.de/
    That gum you like is coming back in style.
  • virgin media , i know prob not the best but its total so supposed to protect against virus, spyware and has firewall
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    I have known it to cause at least one PC I looked at to freeze, why not remove it?
    Maybe replace with Microsoft Security Essentials.

    You can get rid of Microsoft Defender as well.
    That gum you like is coming back in style.
  • lost patience with it.... its know in the pc repair shop =)
  • closed
    closed Posts: 10,886 Forumite
    if it was hardware, dell with a bit of persuasion would have fixed it for free, if it was software, restore to factory conditions (which takes 10 minutes) would fix it.
    !!
    > . !!!! ----> .
  • quinns2003 wrote: »
    i then got bored and did a full system reinstall as i dont keep anything on it


    tried that already :D
This discussion has been closed.
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