BG Paperless Billing

Jeannine

No problems with this, except that BG don't send an email to say that your new bill is ready so unless you're on the ball, it could sit there unpaid for weeks! Beware!!

Cardew

Even though I pay by Direct Debit I always get an email(one for gas, one for electricity) stating that my account is available to view.
They have done so without fail for the past couple of years and it is less important with a DD than paying quarterly.

Incidentally isn't it cheaper on most BG tariffs to pay by DD?

There was a problem a while back and lots of people didn't get their paperless bill discount - must remember to check mine.

tripled

I always used to get an email as well when I had a bill. It may be worth checking your email address is correct? If it is correct them email them and let them know, although it may not get you very far.

Jeannine

Thanks everyone - I have contacted BG via the website and guess what? No response! Impressive or what!!:rolleyes:

Mercenary

We've always had the emails come through ....but were unable to actually view the bills for most of the time with all the New Billing System problems :rolleyes:. Lucky we paid by D/Debit :undecided !

Just got the final bills in today as we switched to Atlantic earlier this month. I can view this final electricity bill now (how ironic!)....but NOT the previous ones that we haven't been able to access all these months. I've asked for detailed paper bills to be sent so we can check up before we pay up.

The gas 'bill' is a big credit balance - so when we get that refunded most of it will have to go straight back to Brit Gas to pay the leccy debit balance.

anniewoo

I have paperless billing for both gas and electric and pay by direct debit and I have always had emails from both British Gas and Powergen to tell me that my bills are available to view.

stevebananer

Glad I'm not the only one tearing hair out about the lack of e-mail notification of bills from BG. For about three years paperless billing worked fine, then my last two bills were not notified. The first I heard was a red warning in the post which didn't show how the (unprecedentedly huge) bill was arrived at. Their customer services couldn't tell me why I hadn't been told of the bill as my registered details including email address were all correct, but said I should pay it anyway - even though I had no information whether it was correct. (The account checking facility online wasn't available each time I tried it after the red letter arrived.)
While I kept checking the website, their system -automated no doubt - then sent a letter threatening me with the bailiffs. At this point I felt I had no choice but to pay, although registering another complaint with customer services on the phone. Which produced no apology.
Now again there's been no e-mail to say my bill is ready, just an 'overdue account' letter in the post. And guess what, the website account facility is unavailable due to upgrades to give me the very best service.
I'd switch if I could ever check my usage to calculate where I should switch to!

Chrysalis

I do lots of things over the itnernet but I dont take advantage of paperless billing.

1 - often no reminders as OP said.
2 - no paper records which can be invaluable.

frivolous_fay

I switched from BG the first time partly because their paperless billling was so useless.

I used to get their junk mail, but the bills never turned up. Eventually they sent me a red bill!

Tech support couldn't get to the bottom of it. Thank heavens I am now on the super efficient Click Energy. (Insert sarcasm here)