memory foam mattress specifications

wrightk

get a normal mattress. spend that £100 on a really decent quality mattress topper instead!

Tim_Deegan

SkeeterUK wrote: »

About the.

"They say that the buyer is responsible for returning a faulty item. This is against distance selling regs, as the seller is responsible for the collection and return of faulty goods."

That isnt really true tim unless it is bed specific as many companies say you return it and its your responsibility to return it in a sellable condition i.e not unwrapped if your returning it using the distance selling reg. So you usually end up paying for returning it and making sure it gets to them in the same condition they sent it out in.

The DSR law specifies that you can return it any time within 7 days which is true. But i duno about how you can get away with the hygiene statement with your company tim because almost any other company wouldn't let you return it as it has been opened and used even within the DSR law. But if he/she doesn't open it and just thought hmm changed my mind then yes DSR should ensure full refund minus cost to send it back as its the users fault for ordering it not the company's, if they didn't want it.

If an item is faulty then it is up to the seller to arrange and pay for collection.

If a buyer just changes their mind then they must pay for the return.

It's as simple as that.

SkeeterUK

Yep tim thats what i said. If its a fault they pay, if its dsr then you do. Hmm maybe i wasnt clear in my other post.

Tim_Deegan

SkeeterUK wrote: »

Yep tim thats what i said. If its a fault they pay, if its dsr then you do. Hmm maybe i wasnt clear in my other post.

Well DSR's cover returns that are faulty also.

When I said it originally your reply was:

"That isnt really true tim unless it is bed specific as many companies say you return it and its your responsibility to return it in a sellable condition i.e not unwrapped if your returning it using the distance selling reg. So you usually end up paying for returning it and making sure it gets to them in the same condition they sent it out in."

It doesn't matter what the companies say. If an item is faulty, then it is their responsibility to return the item. After all why should the buyer have to arrange and pay for the return of an item that was faulty when delivered?

tali

Sometimes you wonder whether the the expensive priced foam ones are as hyped as they claim- and are overpriced?
I did buy a foam topper off ebay for £30 year or so back - think it was cheapest i could find - and although it isn;t amzing in any way i have had no probs with it- but then it's difficult to judge because i am not comparing it with an expensive one