Mum scammed by sky cover company, could do with some advice

BigCraigJohn

Basically company rang my mum Monday, somehow they knew she had cover with sky direct and he told her he was from them, I believe this as she made a note while on the call and took the blokes name.
Bloke on the phone tells her, her renewall is up and that she can have 3 years cover for 8 payments of £25 rather than what she was paying already.
Popped around to hers earlier and noticed a new sky remote which rang alarms so asked her what it was and she told me it came from the sky protection despite her not asking for it, she thought it was a free gift for joining.
Checked the letter and it is from a company called digital support, rang sky direct and they confirm it's nothing to do with them.
Mum has rang the bank and blocked the card and the payment is reported as fraud.
The thing we are worried about is the remote, in the small print it says that if you receive a service you lose the right to cancel so my suspicious side tells me they send the remote to void your cancelation rights.

Will be onto trading standards in the morning but just wondered what people thought.

Be very careful of a company called digital support online

jonesMUFCforever

Did the sky remote come by trackable delivery or ordinary post.
If the latter I would suggest it never arrived!

BigCraigJohn

Was in a separate jiffy bag.
Guess that's an idea though and a very good 1, will see what happens if they ever mention the remote.
So worst case she paid £25 for a sky remote.
What a cheek though.
Will still go to trading standards though, I suspect they are doing ok at the moment.

kev.s

BigCraigJohn wrote: »

Mum has rang the bank and blocked the card and the payment is reported as fraud.

just a thought, if your mum gave them her details, the bank won't revoke the payment, i had similar trouble when they took a payment twice, they said because i gave my details they were entitled..i said i only authorised one payment but they still claimed because i gave my details this was the case, took me several weeks to get my money back from the company, needless to say i changed banks due to their lack of help. just somthing for you to check out

BigCraigJohn

They did manage to get the payment back and have reversed the payment. I did have similar myself years ago with yes loans and a fee and they wouldn't do that.
I see the reasoning behind why they would object however I think if you were also willing to stand up and up and say it was fraud and it is still reversible then they certainly did.

DigSupOnline

Good afternoon,
As a manager of DSO, I am always wary about commenting on a dissatisfied customer on forums for fear of coming across badly toward the already quite rightly unhappy customer.
I, of course, am not sure of the exact customer, and wouldn't expect sensitive information to be detailed on a forum, but I would like to make these points:
We have a full 28 day cancellation ('no quibble' to coin the typical term) which starts after receipt of any documents.
As you rightly say, if a service has been received then your right to cancel is lost, however I believe our cancellation team should still allow cancellation for simply a remote, though please correct me if a cancellation request was made and this wasnt the case.

I am very aware that this industry has its problems, and I attempt to search for any mention of DSO on forums etc, so as to answer directly any issues.

Please let me know if this has helped or not, and I will happily answer any further queries.