wireless laptop internet explorer problems.

futuresbright

i have just set up a wireless modem/router for a friend to enable her to use laptop anywhere in house.
i set it up on friday and it worked perfectly but then she rang the next day to say it wasnt working.
i have been to have a look and the wireless part is working fine,connected/signal strength excellent etc,etc.
but each time i open internet explorer i get the message "this page cannot be displayed"(the white one with all the text)
i can use the internet by plugging in the ethernet cable and everything is fine but as soon as i try to use it without i get this problem.
it is a toshiba laptop running xp home and the modem router is a linksys WAG354G.
any ideas anyone?

woo

have you checked that you typed the security key in correctly when you were connecting the laptop to the router?

albertross_2

Is it encrypted - if you can't ping 192.168.1.1 it usually means a mismatched key, or possibly she is connecting to any router in range instead.

http://forums.moneysavingexpert.com/showpost.html?p=2471408&postcount=37

http://forums.moneysavingexpert.com/showpost.html?p=2471410&postcount=38

http://forums.moneysavingexpert.com/showthread.html?t=121274

futuresbright

thanks for speedy replies.

yes its encrypted wpa/psk and according to task bar at bottom its connected.

its just when i open internet explorer it wont let me view anything.

i can get to 192.168.1.1 page by connecting ethernet cable no problems but she just wants to connect laptop to internet via this access point.

albertross_2

it may say connected, but if the key is mismatched it isn't really. If after right clicking on the wireless icon and doing a repair, and you still can't connect to 192.168.1.1 or ping it, then try reinputting or copy and pasting the key. If that doesn't work, post the output of start, run, cmd

ipconfig /all >c:\1.txt
notepad c:\1.txt

if you can ping the router wirelessly, then it is probably an internet explorer issue.

futuresbright

thanks for you help albatross,will go and have another go tommorow and will also try her laptop on my network to see if it is an ie problem or network problem.
thanks again.

albertross_2

I don't think it's IE, cos it works wired..

If you are really connected, the router should issue the wireless card with a 192.168.1.x ip address, if you haven't got that, then the authentication between the router and the laptop has failed.

micra20000

futuresbright wrote:

i have just set up a wireless modem/router for a friend to enable her to use laptop anywhere in house.
i set it up on friday and it worked perfectly but then she rang the next day to say it wasnt working.
i have been to have a look and the wireless part is working fine,connected/signal strength excellent etc,etc.
but each time i open internet explorer i get the message "this page cannot be displayed"(the white one with all the text)
i can use the internet by plugging in the ethernet cable and everything is fine but as soon as i try to use it without i get this problem.
it is a toshiba laptop running xp home and the modem router is a linksys WAG354G.
any ideas anyone?

I had a problem like this with my new HP laptop...
It was like my WAG354G was on the blink...But all my other computers and ip webcam worked fine..
I had to update my laptops wifi driver from HP website...
Everything perfect now..

futuresbright

thanks for all your help.

rang my friend tonight to try some of your suggestions and guess what?

yes it connected first time and opened internet explorer!!!???

dont you just love computers!!!

will see how she gets on for a few days so you never know i may be back for you help!!

thanks again.