Help with aol speed issues

ajbrynoffa

Hi,i`m fed up of being fobbed off by aol!!I`m on the silver package which should be a constant 1mb.However i`m currently on 0.6mb,although my modem shows 1.6mb.Aol reckon it must be my pc but its a top spec pc and only a few months old.I`ve got no spyware or virus on it and ive cleared the cache and temporary files..i`m not being greedy i just want my 1mb!!!......can anyone help?

lee634

The question you shouldbe asking first is have you ever had 1Mb on BB.
I am on AOL silver as well but my telephone line will only work 512 Kb so.
If you can say you have had 1 Mb in the past then we can look further

Little_John

There are so many things that affect the speed of a connection.
Distance from the exchange, the further away you are the more noise on the line and a reduction in the speed.
Source of the download if it is only uploading at 600kbps then you only ever doing to get 600kbps, this also applies to the speed test's don't just go off 1 speed test try a few different ones and at different times of the day, make a record of them over a few days at different times ect and contact AOL with the evidence. AOL are the only ones you can speak to about this we cant do anything, you could check the filters/swap them but it shouldn't make much difference

ajbrynoffa

i was previously on aol platinum and got upto about 2 meg so i know my line is capable of better speedits just very frustraing when they tell you you`l get a constant 1mb and you don`t!

albertross_2

http://info.aol.co.uk/broadband/broadband-silver.adp

Download speeds up to 1Mbps1 - that's up to 20x faster than dial-up.

If your modem is syncing at 1.6, you are getting better than 1Mb

moob_2

Exactly, it's the 'up to' crunch term.

I'm on 8mb, but have rarely seen speeds of even half that.