opening dispute not as decribed from ebay

sweetcheeks33

I am aware I cant force them but I AM HOPING EBAY WILL as they have LIED about the item they sold!! The item is nothing like its descripition, dirty worn and not listed length therefore breaches ebay rules as item not as described and significanlty different!!

sweetcheeks33

had they told the truth on listing i never would have bid on item....

soolin

I do find it incredible that some sellers seem to want to deliberately antagonise their buyers. Surely a simple 'sorry, just return them and I'll refund you' is a better solution here , paypal will almost certainly find for any buyer in this siatuation anyway, so why upset a buyer and risk a neg?

George666

soolin wrote: »

I do find it incredible that some sellers seem to want to deliberately antagonise their buyers. Surely a simple 'sorry, just return them and I'll refund you' is a better solution here , paypal will almost certainly find for any buyer in this siatuation anyway, so why upset a buyer and risk a neg?

I find it unbelievable that some sellers will list clearly used items as new and think the buyer will not notice.
This is just causing a sale to go bad before they even post the item.
I have noticed from posts on here though it is normally clothes that sellers try this with.

themull1

ebay can only get a refund of item and orig postage, not return postage

sweetcheeks33

themull1 wrote: »

ebay can only get a refund of item and orig postage, not return postage

even though seller has sent item that is not as decribed, item i recieved is not what i bid on..... i find it incrediable that i am expected to lose money for a sellers lies and i will fight this on ebay/paypal.....

kprigg

sweetcheeks33 wrote: »

even though seller has sent item that is not as decribed, item i recieved is not what i bid on..... i find it incrediable that i am expected to lose money for a sellers lies and i will fight this on ebay/paypal.....

That is a risk you take when ordering from ebay.

Some sellers will refund the return postage, but it is not a requirement & you find the ebay/paypal can not force the seller to refund it.

Sometimes its better to keep the seller on side so they are more willing to refund the return postage, rather then jumping the gun & demanding something which they are not obliged to do.

You can of course reflect your experience in any feedback you leave.

sweetcheeks33

I am now escalting to ebay as seller has re listed item and worn and second hand also listed item as the 29 inch leg but has not refunded me anything yet... ebay can deal with this..... !!

Crowqueen

Oh dear.

She is going to have a rude awakening.

laughingcow81

Did you raise a dispute, or did you just return the jeans without doing so?

I've never been through a dispute but from what I've read on here Paypal would normally automatically refund once the item has been returned by trackable means? (apologies if i have got this completely wrong!)