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Natwest Online banking card reader changing PIN?

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Natwest sent me a card reader and card to use with my esaver. The card is not a cash or debit card just for the card reader and online banking

The card will not go in to normal cash machines and I can not find any instructions on how to change the pin.

Does anyone know?
I think....

Comments

  • Olipro
    Olipro Posts: 717 Forumite
    have you actually tried putting the card in an ATM? (and it *MUST* be a NatWest ATM)

    If so, then you should at the very least be able to take it up to a cashier and they should in theory be able to let you slot the card into the terminal and change the PIN there.
  • ManAtHome
    ManAtHome Posts: 8,512 Forumite
    Part of the Furniture Combo Breaker
    They should have sent you a letter with your PIN a week or so after the card - instrucions are on that letter.

    You use the card-reader, not an ATM:
    Select Menu
    Select Pin change
    Enter your original PIN and press Ok
    Enter new PIN (you should be asked to repeat it)
    If ok, it displays PIN CHANGED
  • michaels
    michaels Posts: 29,119 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Doh - Just spotted that and was coming back to subtly change the OP to something completely different but too late :)


    Thanks
    ManAtHome wrote: »
    They should have sent you a letter with your PIN a week or so after the card - instrucions are on that letter.

    You use the card-reader, not an ATM:
    Select Menu
    Select Pin change
    Enter your original PIN and press Ok
    Enter new PIN (you should be asked to repeat it)
    If ok, it displays PIN CHANGED
    I think....
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