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How can I refund P&P both ways to my buyer?
rosie383
Posts: 4,981 Forumite
I recently sold an item on ebay, and stupidly (genuine mistake) put the wrong size in the description. Once the buyer realised it was a genuine mistake, things have been very amicable.
As it was my mistake, I have agree to refund her return postage as well, but Paypal won't let me refund more than she originally paid. I can't find the answer either on paypal or on ebay site, and I really want to refund asap as I received the item back in the post today.
So I want to refund her original bid, plus P&P both ways IYKWIM.
Any help would be appreciated. Many thanks.
As it was my mistake, I have agree to refund her return postage as well, but Paypal won't let me refund more than she originally paid. I can't find the answer either on paypal or on ebay site, and I really want to refund asap as I received the item back in the post today.
So I want to refund her original bid, plus P&P both ways IYKWIM.
Any help would be appreciated. Many thanks.
Father Ted: Now concentrate this time, Dougal. These
(he points to some plastic cows on the table) are very small; those (pointing at some cows out of the window) are far away...
:D:D
(he points to some plastic cows on the table) are very small; those (pointing at some cows out of the window) are far away...
:D:D0
Comments
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Go to the Send Money tab in your Paypal.
Using the buyer's email address, send them the extra for return postage to their account marked as a gift or personal payment, to make sure they don't pay fees on the receipt.
Refund the whole amount from the original transaction as well - the buyer pays no fees on it that way.
That should solve that problem.
. "Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0 -
Thank you so much Crowqueen. I will do that now.Father Ted: Now concentrate this time, Dougal. These
(he points to some plastic cows on the table) are very small; those (pointing at some cows out of the window) are far away...:D:D0 -
Done. Thanks so much.Father Ted: Now concentrate this time, Dougal. These
(he points to some plastic cows on the table) are very small; those (pointing at some cows out of the window) are far away...:D:D0 -
No problem, any time."Well, it's election year, Bill, we'd rather people didn't exercise common sense..." - Jed Bartlet, The West Wing, season 4
Am now Crowqueen, MRes (Law) - on to the PhD!0
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