Governing Body?

tootz

I am in the process of transferring my business from my current internet provider. I have email addresses and a number of websites associated with my small business. My provider recently sent a copy of one of my emails to my ex-husband. The company director is a friend of his...

This is an outrageous breach of customer confidentiality and I am trying to transfer to another provider, however, said director is making it absolutely impossible and putting obstacles everywhere. I am losing business and this has been going on for 5 days now.

I have been unable to send or receive emails, and my websites are all down.
Firstly, what can I do...and secondly...is there a governing body for these sorts of companies that I can make a formal complaint to?

tronator

tootz wrote: »

I am in the process of transferring my business from my current internet provider. I have email addresses and a number of websites associated with my small business. My provider recently sent a copy of one of my emails to my ex-husband. The company director is a friend of his...

This is an outrageous breach of customer confidentiality and I am trying to transfer to another provider, however, said director is making it absolutely impossible and putting obstacles everywhere. I am losing business and this has been going on for 5 days now.

I have been unable to send or receive emails, and my websites are all down.
Firstly, what can I do...and secondly...is there a governing body for these sorts of companies that I can make a formal complaint to?

If you have proof for your allegations, any lawyer will be happy to help you.

tootz

I do indeed have proof, but I just wondered if there was some sort of Watchdog that I could report them to for a slap on the wrists?

S0litaire

What ISP are you with?
there are 2 Complaint bodies you could contact (ISPs should be a member of at least one of the 2)

Click on your ISP in this list and look for "Dispute Resolution" at the bottom:
http://www.thinkbroadband.com/isps.html


The 2 bodies are:
Office of the Telecommunications Ombudsman
http://www.otelo.org.uk/
and
Communications and Internet Services Adjudication Scheme
http://www.cisas.org.uk/

tootz

It's not my ISP, it's the company that host my websites and email addresses. Sorry I didn't explain myself properly!

MoneySavingUser

if a .co.uk domain maybe http://www.nominet.org.uk/disputes/drs/ ?

Farway

You could also have a look here
http://www.ico.gov.uk/

"and data privacy for individuals."

However as the problem seems to relate to your business the Information Commissioner’s Office may not be interested