Co-op bonus for Britannia members

miller

I voted for the co-op merger, I think Britannia may have found it hard to survive as a standalone entity - especially when the results were starting to take a dive courtesy of some exotic investments.

However, my first experience of the co-op customer service has been appalling. No one seems to want to take responsibility for my problem and they keep repeating the same line about it being an affinity mortgage which it isn't.

premierfella

miller wrote: »

... No one seems to want to take responsibility for my problem and they keep repeating the same line about it being an affinity mortgage which it isn't.

A formal complaint in writing is usually the best way to go if you hit that sort of brick wall. Particularly if the issue is the information in their computer system being incorrect, which you appear to indicate.

Presumably the "new" offer you took up was not generally available to all customers and somehow they have managed to mix your restricted availability offer in with the (also restricted availability) affinity mortgage deals.

miller

premierfella wrote: »

A formal complaint in writing is usually the best way to go if you hit that sort of brick wall. Particularly if the issue is the information in their computer system being incorrect, which you appear to indicate.

Yes, I am going to do this.

premierfella wrote: »

Presumably the "new" offer you took up was not generally available to all customers and somehow they have managed to mix your restricted availability offer in with the (also restricted availability) affinity mortgage deals.

I think this is what has happened. There were some MSE'rs at the time who also took up the offer. I wonder if they have also had this problem.

realaledrinker

miller wrote: »

I voted for the co-op merger, I think Britannia may have found it hard to survive as a standalone entity - especially when the results were starting to take a dive courtesy of some exotic investments.

As I see it, the Co-op rescued Britannia whose days were numbered due to ill advised forays into self certified and sold through intermediary mortgages, which are basically write offs in many cases.

So whatever divi the whingers got is a whole lot better than nowt.