Nochex help needed?

Jake33_2

Ordered some flowers online
went to nochex as the merchant chose that
got told declined but checked neteller and it was shown
as pending and was taken from my account.
contacted nochex who said 3-5 days it will be be returned but
told me to give my details so can check. Then it went from
pending to accepted

Nochex say that havent accepted it even though it says
accepted on my statement and is nothing more to do with them
"
We have not accepted the payment. As I explained in my previous email this payment is a pre-authorisation transaction therefore the money has not been taken so there is no money to refund.

It can take longer for pre-authorisation transactions to disappear
Neteller say to contact Nochex to ask for a chargeback."

But it says they have accepted it on my statement

any advice?

garth549

Not sure, if it's just a pre-auth transaction it may take 30 days to expire and restore your account's available balance. I'd check with your bank.

I'm afraid NoChex have one of the worst customer services on the planet. They're absolutely hopeless

CHR15

I gave up with Nochex when they started helping themselves to my money as I hadn't made any recent transactions.
Surely it isn't much to ask to inform the customers when such an important change to the T&C's are implemented.

Nochex can burn in hell, I hope the whole business collapses.

Jake33_2

Got told by them its the first time a failed transaction gone from pending to succesful, they said in my bank in 1-3 days

just been reading about them online, wont be going anywhere near them in the future.