Capital One online account (noob question)

Marco84

I applied for my first ever credit card this month and got the Capital One classic with a £1000 limit. Everytime I log into their website I keep getting a big red message saying:

"Access to your Online Account has been changed. To discuss your account, please call us on 08444 814 000!!!8224;, if you are calling from outside of the UK please contact us on +44 115 993 8002. !!!8224;Please note, typical call charge from a BT landline is 7p connection fee plus up to 2p per minute."

The rest of the account seems to be working normaly. Anyone had this before? Should I pay to ring them?
I did not enjoy the last call to them when I was activating the card, some indian call centre that I could barely understand, plus the hard sell of other extras.

redpete

If you get free direct dialled calls you could try 0115 993 8002.

Toe-Jam

Marco84 wrote: »

I applied for my first ever credit card this month and got the Capital One classic with a £1000 limit. Everytime I log into their website I keep getting a big red message saying:

"Access to your Online Account has been changed. To discuss your account, please call us on 08444 814 000!!!8224;, if you are calling from outside of the UK please contact us on +44 115 993 8002. !!!8224;Please note, typical call charge from a BT landline is 7p connection fee plus up to 2p per minute."

The rest of the account seems to be working normaly. Anyone had this before? Should I pay to ring them?
I did not enjoy the last call to them when I was activating the card, some indian call centre that I could barely understand, plus the hard sell of other extras.

It says that because your account is brand new, it will remain there until your first statement is generated then it will go away.

Marco84

I have just noticed when I press "your page" in my account and press "keep up to date" to check my personal details, it signs me out and says:

You have been signed out because you have attempted to access a service which is restricted due to the status on your account. Please sign in to continue using unrestricted areas of your online account.

Is that normal?

alex-cruxon

thank you from me to toe-jam.
I have the same problems and when i phoned them they didnt know what i was on about.
The lady just kept asking if i had my card i told her no I am a new customer and still waiting for it about 4 times till she said you a new customer dont worry will fix can i do anything more at this point i just put the phone down lol

mrchagle

I am a new customer and have the same problem. Does this message go away after the 1st statement has been generated?

alex-cruxon wrote: »

thank you from me to toe-jam.
I have the same problems and when i phoned them they didnt know what i was on about.
The lady just kept asking if i had my card i told her no I am a new customer and still waiting for it about 4 times till she said you a new customer dont worry will fix can i do anything more at this point i just put the phone down lol

backinbusiness

See Post 3 - this is the correct answer.

Plxply

Don't worry, I own a secured card that was recently issued to me and I have not yet received my first statement either. I assume the third post is in fact correct.

scottishstu

Hi all, I have a Capital One World Matercard and the same happened to me for the first month. As another poster has said, you just have to wait until you get a statement then the online service sorts itself out.

It was quite frustrating as the customer service staff on the phone didn't seem to understand what I was talking about when I phoned. Going by others posts here, seems nothing has improved!

Anyway, don't panic - you just have to wait for it to sort itself out.

mrchagle

Thank you :-)

scottishstu wrote: »

Hi all, I have a Capital One World Matercard and the same happened to me for the first month. As another poster has said, you just have to wait until you get a statement then the online service sorts itself out.

It was quite frustrating as the customer service staff on the phone didn't seem to understand what I was talking about when I phoned. Going by others posts here, seems nothing has improved!

Anyway, don't panic - you just have to wait for it to sort itself out.