Lloydstsb Upgrade online

Rupert_Bear

I tried to upgrade online just now and received a message stating unable to upgrade online and to ring their contact centre. Has anyone else had a problem today.

Also I was just trying to upgrade from one of my classic accounts to the silver account.

Thanks,

simax

No. It just means your not worthy enough to have one of their "prized" AVA accounts....

Mags_cat

simax wrote: »

No. It just means your not worthy enough to have one of their "prized" AVA accounts....

No it doesn't.

OP, ring the call centre - they may well be able to upgrade your account for you. I was in exactly the same position and they upgraded two of my basic current accounts to Vantage over the phone.

They did also try to get me to take a credit card and change my house insurance though - so be prepared to say "No" if they try to sell you soemthing you don't want

Rupert_Bear

Mags_cat wrote: »

No it doesn't.

OP, ring the call centre - they may well be able to upgrade your account for you. I was in exactly the same position and they upgraded two of my basic current accounts to Vantage over the phone.

They did also try to get me to take a credit card and change my house insurance though - so be prepared to say "No" if they try to sell you soemthing you don't want

I did as you suggested and they could not explain why this was but said I could upgrade over the phone from Silver through to their Plat account.

Also I do have three Vanatage accounts already so this may have had something to do with not be able to upgrade online.

michaels

Sorry to hijack your thread, is it possible to upgrade to vantage online or is it call centre only?

Thanks

sscott5581

michaels wrote: »

Sorry to hijack your thread, is it possible to upgrade to vantage online or is it call centre only?

Thanks

You can upgrade online

xyz123

sscott5581 wrote: »

You can upgrade online

but it seems random. i could not upgrade online (kept getting error message saying it is not available online and asking to contact customer services) and had to do by phone.

tazdevil01985

xyz123 wrote: »

but it seems random. i could not upgrade online (kept getting error message saying it is not available online and asking to contact customer services) and had to do by phone.

Some banks just want to speak to you to flog extra stuff, you were probably earmarked as a good customer and wanted to sell CC or Insurance etc..

hedgehopper_2

I've had several upgrades from Lloyds but they have always wanted to do it in the branch; my mother also wanted to upgrade to Vantage recently and couldn't do it because she's housebound with a busted knee at the moment and they would not do it over the phone!

I think it's just how they do things.

Rupert_Bear

As much as I am supporter of Lloydstsb bank I hate ever going into one of their branches. Even for a small query they seem to want to sale you one of their other products. However I now find the aggresive approach now puts them off.