Any laptop help please?

liz-paul

Hi, I have a Dell laptop which got a virus in august & will no longer start up. My husband (I don't know how) got all my pictures.documents etc off & onto another machine. He now says he needs to re install windows but he can't because there is a number on the bottom of the laptop which he needs to re install windows but the number has rubbed off. I'm sure if I leave him long enough he'll get it get it sorted but I am struggling without it & would really appreciate any suggestions for what to do that I can either tell my husband or maybe do I need to take it to a proffesional....?

Any ideas gratefully received as I am a complete techno know nothing!

debitcardmayhem

Have you not got a Dell recovery CD/DVD?

tonynw

This is what you need

http://www.piriform.com/speccy

down load this program and you will get the COA that you need (the licence number to re install windows)

tonynw

closed

if you are sure you don't need any of the data, use the recovery partition (CTRL+F11 at boot)

Alternately, post details of the problem, what happens when you boot?

liz-paul

Thank you for your replies. No we don't have a Dell recovery CD (says OH). OH says he will look at it today along with the above suggestions. If there is no progress from him today then I may steal it back & post some more info about whats wrong with it. Thanks very much again for your replies, I will update later :-)