Asda/Santander Credit Cards

H.P.Bazxter

OK, I know I am jacking here, so I won't post here after this;

Like I said in my thread, I can understand the technical issues, HOWEVER, the staff at call centre weren't even aware of the issues when I pointed out the problem (about DD), and it took me 10 min of arguing before a manager came on and said,
"It is all due to the system error, I will fix this for you now."

Then I phoned again asking about my acc was blocked for no reason, and another staff was on and on and on that my acc is not cancelled / blocked and it is MY fault that I cannot access to it. It took me another 15 min before yet another manager came on and said,
"Sorry, it is due to the new system change."

Why don't they put up a poster etc. in their call centre and just inform all the staff that there is some system issue?? Why have customer hanging for THAT long informing all, well, lies? That is worse than not helping customers!!

Wonkysplitdemon

All of the staff SHOULD be aware of the issues. It is pretty difficult not to be, we have tens of emails a day about them.