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Eat fresh at subway - extra ingredient in my sub

I'm just really annoyed and can't sleep because I keep thinking about the sub I purchased tonight, there was a large dead fly at the end of my sandwich mixed in with with the salad. I already ate 2/3rds of the sub and it really knocked me sick when I saw it.

I contacted the store to complain , the manager was not very sympathetic and just suggested that I could have a free sub tomorrow.

I don't want to eat there again

What I'm asking is, what is the best course of action to get a decent apology and a refund
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Comments

  • If I had been around earlier, I would had recommended a couple of slugs at the Dog and Duck.
  • Tell them you are going to take the fly and Sub to the newpapers... so you want your money back!

    If they give you a £5 apology you will even give them the sub back!
    We spend money we don't have, on things that we don't need, to impress people we don't like. I don't and I'm happy!
    :dance: Mortgage Free Wannabe :dance:
    Overpayments Made: £5400 - Interest Saved: £11,550 - Months Saved: 24
  • RobertR
    RobertR Posts: 72 Forumite
    SUBWAY® - UK & Ireland Head Office
    Subway Realty Limited
    Chaston House
    Mill Court
    Hinton Way
    Great Shelford
    Cambridgeshire
    CB22 5LD

    Email: [EMAIL="info@subway.co.uk"]info@subway.co.uk[/EMAIL]
    Tel: +44 (0)1223 550820
  • Widelats
    Widelats Posts: 3,773 Forumite
    Glad you don't live in Africa, you would be suing the entire country.
    Owed out = lots. :cool:
  • Are you a veggie?
  • What did you want the manager to offer?
  • Sublime_2
    Sublime_2 Posts: 15,741 Forumite
    Don't eat at subway. :)
  • RobertR wrote: »
    SUBWAY® - UK & Ireland Head Office
    Subway Realty Limited
    Chaston House
    Mill Court
    Hinton Way
    Great Shelford
    Cambridgeshire
    CB22 5LD

    Email: [EMAIL="info@subway.co.uk"]info@subway.co.uk[/EMAIL]
    Tel: +44 (0)1223 550820


    Subways are franchises though. First off Id go back and tell them you want a refund and an apology.
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
  • GRM
    GRM Posts: 645 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hello Mach10.
  • Did the fly taste fresh?
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
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