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Old landlord is charging £75 for a snapped off washing machine handle?

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  • sooz
    sooz Posts: 4,560 Forumite
    poppysarah wrote: »
    I'd assume if you can easily buy the spare part then it happens often.
    Replacing should be easy.

    Wear and tear imo unless there's signs of someone using a crow bar. (And the fact you can buy a spare one indicates it's a common fault imo)

    It is a very common problem for handles to snap, when people forget to wait for the machine to unlock the door before attempting to open it. The door is locked during a cycle to prevent the door being opened, & the floor being flooded.

    This is why most machines have a sticker on the door (which some people peel off at some point), warning you to wait until it's unlocked before opening. And you wait for the key light to go out (on newer models) or wait for the loud click. Then you open it. On almost all machines, it's a plastic handle, & if you force it when it's locked, it ends up in your hand.
  • You didn't tell the landlord when it happened and you didn't repair it yourself. Hence you need to pay for the repair £75 is not unreasonable.
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  • DVardysShadow
    DVardysShadow Posts: 18,949 Forumite
    sooz wrote: »
    It is a very common problem for handles to snap, when people forget to wait for the machine to unlock the door before attempting to open it. The door is locked during a cycle to prevent the door being opened, & the floor being flooded.

    This is why most machines have a sticker on the door (which some people peel off at some point), warning you to wait until it's unlocked before opening. And you wait for the key light to go out (on newer models) or wait for the loud click. Then you open it. On almost all machines, it's a plastic handle, & if you force it when it's locked, it ends up in your hand.
    That raises a whole raft of other issues. If it is likely to break if you attempt to open the machine while it is still locked, it indicates that the handle is not fit for purpose.
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  • olly300
    olly300 Posts: 14,738 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    That raises a whole raft of other issues. If it is likely to break if you attempt to open the machine while it is still locked, it indicates that the handle is not fit for purpose.

    As the OP didn't buy or own the washing machine they don't have a contract with the shop that sold it so they can't do anything about it.
    I'm not cynical I'm realistic :p

    (If a link I give opens pop ups I won't know I don't use windows)
  • You didn't tell the landlord when it happened and you didn't repair it yourself. Hence you need to pay for the repair £75 is not unreasonable.
    It is unreasonable if the £75 exceeds the value of the machine. This would be betterment.
    olly300 wrote: »
    As the OP didn't buy or own the washing machine they don't have a contract with the shop that sold it so they can't do anything about it.
    But it does leave the Landlord in the position of having supplied equipment which is not fit for purpose.
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  • sooz
    sooz Posts: 4,560 Forumite
    That raises a whole raft of other issues. If it is likely to break if you attempt to open the machine while it is still locked, it indicates that the handle is not fit for purpose.

    I said if you force it. :D
  • sooz wrote: »
    I said if you force it. :D
    but you also said
    It is a very common problem for handles to snap, when people forget to wait for the machine to unlock the door before attempting to open it.
    as your opening position.
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  • tattycath
    tattycath Posts: 7,175 Forumite
    Part of the Furniture 1,000 Posts
    Hi OP. Our daughter accidentally snapped off our washing machine handle and i got a replacement part off ebay. My husband fitted it himself (and he's not a plumber or washing machine repair man. It took him a few minutes and cost less than a tenner for the part. HTH.
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  • This is interesting to me, because I am about to give notice on a rental and there are a few issues of damage.

    Who decides whether a breakage/damage is down to fair wear and tear or carelessness? For example, one of the drawer fronts in my kitchen has snapped (the plastic connector). We have done nothing except use the drawer repeatedly, in a normal manner. Is it my fault that the LL chose to fit a cheap kitchen that hasn't stood the test of time? Ditto a freezer drawer door which came off in my hand!

    I am sure I will be asked to pay for these things (although I can probably replace the freezer door) but I don't really see why I should if the products were substandard to start with?
  • *Kat*
    *Kat* Posts: 1,829 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The place is falling apart, 2 of the drawers fell in the kitchen, the shelf in the lounge just fell down when we were watching TV (there was nothing on it). There were mice getting in through the cupboard under the sink (bare wall), guess they were coming from the pub below, but we're so happy to be out there. They had this huge list of things they were going to do to get the flat up to a liveable condition while we were there, which they said they'd do within 3 months. 18 months later and nothing. *shrugs*

    Got a nicer flat now, new appliances, no issues :D
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