Internet Explorer version 6

hockeyrob

Can you help?

I have trawlled through the help pages on microsoft's web-sites and can't find anything of use, but hopefully you guys can.

I am running Internet Explorer version 6 on the Windows XP platform. At present I am experiencing some severe difficulties with the programme.

When I access certain web-sites (particularly my university remote e-mail access which is outlook web-access 2003) it becomes no longer possible to close Internet Expolrer. Also, keyboard shortcuts no longer work and the delte button ceases to function, but backspace continues to work.

I have run Norton Anti-virus and various spy-ware programmes and none detect any problems. I run zonealarm and also placed my computer behind the standard microsoft xp firewall 2 weeks ago.

If you have any ideas how I can prevent this from happening, please post them!

Thanks in advance

peter_the_piper

Part of the problem could be you are using XP's firewall as well as Zonealarm. Often one firewall will conflict with another. I suggest it might well be useful to turn off XP's firewall and see if this helps.

hockeyrob

Unfortunately I doubt this will help, as the problems I am experiencing have been in existence prior to putting the XP firewall in place.

SONIC_2

Have you visited http://www.windowsupdate.com and applied all the various security updates and service packs?

Doing this may replace some files that may be causing you problems. It's worth a try! ::)

hockeyrob

I have updated and installed windows update patches etc. I am really confused as to why this has come about, but thanks for helping.

LincsLad_3

Do you have a popup blocker in place?

I am just thinking that perhaps a 'popunder' window may be causing the problem - bit of a long shot admittedly.

If you need one, the Google Toolbar works fine for me.

robnye

what version of IE are you running

(click on help , then about)

i used to let windows xp update auotmatically, when IE 6 sp1 patch came out it was very buggy...... and caused em greif similarly to what you are having
i then removed it IE 6 - sp1 patch and everything was ok.

I have since reapplied it, and also some extra fixes, which corrected the problem.

hockeyrob

I run IE 6.0 with SP1 and various other updates - so this could be the root of my problem! BUt how do I remove SP1?

Thanks for your help.

robnye

you should be able to via tha add/remove programs in control panel

Lindburgh

try Lindburgh@beeb.net he will have an answer