FLYBE - customer relations? I think not! tut...

leightong

After booking a flight with FLYBE recently I departed from Newcastle destined for sunny Southampton. Shortly after (a delayed) take off we returned to Newcastle (not sunny) and all got off - the reason stated was technical difficulties. After hanging around for a couple of hours they cancelled the flight. I stood in a line of geordies and waited to book onto the next flight which, by the time it got round to my turn, was full. So it was a 'please come back tomorrow' job and after paying my £20 parking charges and travelling the second leg of my 60 mile round trip I went home only to return the next day and - after a lengthy delay - I arrived at Southampton. No sun though...

As FLYBE cancelled on me I figured they'd pay for they parking charges they were responsible for and maybe something towards the 60 miles extra they made me travel... I didn't mention they days work I missed etc as it would only complicate matters. As you've probably guessed they said no. I had to read their reply twice as its worded in such airline speak that I wasn't certain if it was a no or not.

Now I've travelled on this flight twice a month for ages - about 8 years I think. I mentioned this in the letter I sent asking for the costs I incurred. I've shown a great degree of loyalty to FLYBE - putting up with all the delays etc (there have been many) and they in turn got me to my destination most of the time thus earning their hansome fees, so I thought we had a relationship. We did as it happens - not a very good one. The schoolgirl I spoke to from customer relations couldn't answer my 'don't you think its a reasonable claim' questions instead she constantly repeated the mantra 'you must be aware of our T&C's'. Not sure why she thought this - the pilot doesn't recite them over the tannoy.

I have now ended my relationship with FLYBE in favour of good old eastern airways - the final straw being that I can't use the free flights that came with the credit card they pushed to me to go anywhere nice as they've limited the routes they will honour. Nice touch.

This is my first post here so I'll let you know how Eastern pan out.

Equaliser123

Google "EU Regulation 261/2004"

lisawood78

Sorry, not a hell of a lot you can do about it, but I feel your pain. We use FlyMAYbe twice weekly and have many poor experiences with them.
But they are the only airline that flies where we need to go when we need to go.