Mispayment charges/credit rating help

greendoc

Hi,

I recently had to transfer my rent and bills money to my housemates bank account. After accidently transfering £150 too much to his account, I phoned the Natwest Customer Service phone number to explain the situatation and request the transaction to be cancelled. A few days later I checked my balance on line to find a further £150 had been transfered to my housemates bank account.

I've since phoned the bank and they have agreed to listen to the call and pay any charges incurred from mispayment of Direct Debits.

I've recieved my money from my housmate too however am concerned this will affect my credit rating. Will it? and if so, how much? Can I ask for my credit rating to be resorted or compensation from the bank? If so, would is a reasonable amount I can argue for?

Thanks,

Tom

opinions4u

greendoc wrote: »

I've since phoned the bank and they have agreed to listen to the call and pay any charges incurred from mispayment of Direct Debits.

Ok. That's a good start. Have you ensured that all the direct debits have now been paid?

Additionally, have any of the companies collecting the direct debits charged you any fees or additional interest?

I've recieved my money from my housmate too however am concerned this will affect my credit rating. Will it?

Highly unlikely that the bank account position will affect anything. But you do need to ensure that all your other bills are paid.

and if so, how much? Can I ask for my credit rating to be resorted or compensation from the bank? If so, would is a reasonable amount I can argue for?

I'll let others answer the "how to change" the credit file question.

From a compensation point of view, it's a case of how much time do you need to spend resolving it, what costs do you incur and what ex-gratia payment to retain goodwill is appropriate.

I'd suggest £10 an hour for time, whatever a reasonable phone charge is plus, at this stage where no damage appears to have been done to your credit file, an extra tenner.

But if the problem escalates, I think you could reasonably ask for more.

It's not a case of holding the bank to ransom though. Simply asking them to put things right, compensate you for time wasted and that should be the end of things.