Comet nightmare!

no-oneknowsme

This post is directed at the COMET CUSTOMER REP -

I notice that you have the "pm" function disabled and so members cant pm you.

For some reason i dont think you would be wanting members of the public to be reading about my experience with comet and in particular a member of your staff from the chelmsford branch.

Any chance you would care to turn on your pm function ?

Comet_company_representative

no-oneknowsme wrote: »

This post is directed at the COMET CUSTOMER REP -

I notice that you have the "pm" function disabled and so members cant pm you.

For some reason i dont think you would be wanting members of the public to be reading about my experience with comet and in particular a member of your staff from the chelmsford branch.

Any chance you would care to turn on your pm function ?

Dear no-oneknowsme,

My name’s Andy and I’m from Comet.

I am sorry to note your bad experience upon visiting our Chelmsford branch.

With regards to the PM system availability – this isn’t something that Comet have disabled but the administrators of M.S.E. do not permit any company representatives the option of PM functionality. Therefore, if you would me to look into something for you please email me using the link below, and I will endeavour to investigate the details of your issue. Please quote your username in your email.

https://comet.custhelp.com

Regards,

Andy

no-oneknowsme

That was not helpful at all !

I have already attempted to contact comet through this method and had no success because of the complicated "contact us" system.

Never mind , if you are unable to help then i understand.

The matter to which i am refering has already been reported to the police so maybe i can let them take the matter up directly with comet.

Thanks anyway

fingerbob7

Final update, refund received and vouchers arrived. Comet have been true to their word. Call me a cynic but I didn't think it would happen.

zppp

no-oneknowsme wrote: »

This post is directed at the COMET CUSTOMER REP -

I notice that you have the "pm" function disabled and so members cant pm you.

For some reason i dont think you would be wanting members of the public to be reading about my experience with comet and in particular a member of your staff from the chelmsford branch.

Any chance you would care to turn on your pm function ?

no-oneknowsme wrote: »

That was not helpful at all !

I have already attempted to contact comet through this method and had no success because of the complicated "contact us" system.

Never mind , if you are unable to help then i understand.

The matter to which i am refering has already been reported to the police so maybe i can let them take the matter up directly with comet.

Thanks anyway

Some people will never be happy eh? The policy about PMs to company representatives is clear. There is no point in arguing with the Comet rep, as they have absolutely no way of changing it.

no-oneknowsme

zppp wrote: »

Some people will never be happy eh? The policy about PMs to company representatives is clear. There is no point in arguing with the Comet rep, as they have absolutely no way of changing it.

Zppp - i dont see any earlier posts from you on this thread so cant quite figure out why you have decided to offer the above (TOTALLY USELESS) information?????

As you will see , my post was directed at the comet customer rep so your input was not actually required !

As you will also see from my post i did at NO POINT argue with the rep.....you will see the phrase i used was "ok , i understand" , that could hardly be classed as "arguing" now could it ?

As i have said . I have never shopped in comet .The reason i wanted to speak to comet on this ocassion is to alert them to something that one of their employees had done but as i said , upon contacting the police i was advised that it was a matter which was more suited to leaving to them to sort out.

zppp

no-oneknowsme wrote: »

As you will also see from my post i did at NO POINT argue with the rep.....you will see the phrase i used was "ok , i understand" , that could hardly be classed as "arguing" now could it ?

It could from the tone of your posts actually, which in my opinion is quite condescending. Maybe what you could have said is 'I am having problems using the online help service, can you help me?' etc etc.

no-oneknowsme

Look , im not going to get into an arguement with you given that this has absolutely nothing what so ever to do with you !

If you knew the circumstances you would understand .

Comet_company_representative

silverjay wrote: »

There was definitely a glitch on the Comet website last week. I spent several frustrating hours trying to place an order online only for the payment to fail at the payment screen. When I finally did manage to place the order for a range cooker, I received a confirmation email, followed by an immediate telephone call from a very patronising sales person telling me that my card was not registered to my address. I then spent a very frustrating 10-15 minutes on the phone with her trying to convince her that the card used was registered to my address, the conversation resulted in my telling her to cancel the order and I would re-order.

Tried again several times to place the order online and every time the website failed on the payment page. I then telephoned to place the order and fortunately spoke to another sales lady who was more helpful and took the order and the same card number and address with no problems. I told her that I wanted the free delivery option of 29th November and whilst she was on the phone with me she said "I am just getting your delivery charge deducted". She then said that the order was in a queue and once the payment was authorised she would call me back with a confirmation booking reference. This was last Friday, since then I have been awaiting the confirmation call. I was just about to call Comet today when in the post arrived a confirmation of the order which has charged me £19.95 on top of the price of the range for the delivery.

Another unhappy customer here Comet.

Hi silverjay,

I have continued to monitor the situation, and we do not appear to have received a response.

Should you still require assistance, please do not hesitate to contact me again via our email service.

Regards,

Matt