Littlewoods complaint

Davis6110

Right i have been waiting for ages fo the the Kinect for xbox360 to come out so i thought i know i'll pre order it from littlewoods. Well to me pre order usually means something along the lines of reserve your item so you get it around the time that it come out right ?. Well i pre ordered it and it came out last wednesday ( 10th Novemeber 2010 ) so expected my order status to have changed to dispatched by now right ?. Well no it hasnt so i contacted them only to be told that i may not receive my item until 8th December 2010. How is this right ? what was the point in pre ordering it ? I definately wont be using them again in a hurry !!!!!

bella*donna

I had this a few years ago with a Nintendo DS. Basically, Littlewoods don't hold the stock, it comes straight from the manufacturer. You got it on pre-order to ensure you got one, but Littlewoods don't have a pre-order guarantee that you will receive the goods at a certain time.

Davis6110

Thanks bella, im glad its not only me, its just really annoyed me cause i can just imagine the people that have pre ordered it for someones birthday or something then they get told its not gonna be there until december, They really should put a some kind of notice when your pre ordering something, i have noticed that now since i complained to them they have but ' delivered by 08/12/10 ' on the website, typical eh.

pinkcandyflossprincess

Davis6110 wrote: »

Right i have been waiting for ages fo the the Kinect for xbox360 to come out so i thought i know i'll pre order it from littlewoods. Well to me pre order usually means something along the lines of reserve your item so you get it around the time that it come out right ?. Well i pre ordered it and it came out last wednesday ( 10th Novemeber 2010 ) so expected my order status to have changed to dispatched by now right ?. Well no it hasnt so i contacted them only to be told that i may not receive my item until 8th December 2010. How is this right ? what was the point in pre ordering it ? I definately wont be using them again in a hurry !!!!!

thats a real shame- i have preordered dsi and games before and we had them a few days before the official release date so it seems to be a bit of a gamble:(

bella*donna

I know what you mean. Do you remember a few years ago when DS was like gold dust at Xmas? So many people were ordering on catalogues because they were saying it was available (that little bit that says In Stock) and then expecting them to be delivered in time for Xmas. Of course, they didn't get them till January.

I hate the bit when the item page tells you its in stock and then when you get to the checkout, it says delivery is weeks away!

I do find on most items, that the delivery date is an over-estimate. Maybe I'm just lucky, but I tend to get most items earlier.

Davis6110

Yeah maybe this is just a one off then, im not saying they do it to everone with everything cause i know they dont as i ordered some trainers and a game off them and they both came before the expected delivery date so thats why i trusted them with this, i just dont like the way everytime i email them i just get the same answer, they dont say why its gonna take so long to come they just say you we will inform you when your item has been dispatched, oh well theres not much i can do is there but i hope i get it soon cause its not nice paying £160.00 for something then being let down like this when everyone else has already got theirs from different suppliers.

pinkcandyflossprincess

Davis6110 wrote: »

Yeah maybe this is just a one off then, im not saying they do it to everone with everything cause i know they dont as i ordered some trainers and a game off them and they both came before the expected delivery date so thats why i trusted them with this, i just dont like the way everytime i email them i just get the same answer, they dont say why its gonna take so long to come they just say you we will inform you when your item has been dispatched, oh well theres not much i can do is there but i hope i get it soon cause its not nice paying £160.00 for something then being let down like this when everyone else has already got theirs from different suppliers.

are you on facebook? they have a page to post on and you will get a better response there;)

Davis6110

Brilliant thanks, never thought about that, will have a go on there see where i get. cheers again.

Norant

Same happened with the DS and the Wii when they came out,they were in such demand that i saw someone on ebay at the height of the wii shortage selling one for £1,000.000 suffice to say that they never got a bid on it.

Littlewoods at this time were advertising them in stock,when you got to the end page it showed a expected delivery date of March some four months away.

emma-uk

Are you able to cancel the order? There appears to be plenty available on my High Street.

Davis6110

Na i might aswell wait now cant be doing with all the hassle you have to go through with them, i have been told that their problem is that there is a nationwide shortage of this product, then why does every high street shop around my area seem to have them then ?