Fake uggs

pheebz

My boyfriend recently bought some bailey button uggs for me off ebay.
Having recieved them I could obviously see they were fake. He contacted the seller, however, she has still not responded. What should he do next?
Can he definetely reclaim his money back?

hot.chick

I think he can raise a dispute...

gunsandbanjos

Try asking here http://forums.moneysavingexpert.com/forumdisplay.php?f=40

It is the ebay board and there are some very knowledgeable peeps on it.

My tuppence worth, never by uggs from ebay. I know hindsight is a wonderful thing, but having had a nosy through the ugg listings on ebay most of them are selling fakes.

Hope you get it sorted.

FelinePrincess

Whenever I have received fakes off ebay I always send a friendly e-mail saying something like this..

I received the ugg boots today and was very disappointed to see they are fake ugg australia boots. As the sale of counterfit items is illegal and forbidden by ebay I will be requiring a full refund. If you would like me to send them back, please let me know the address to send to and also credit the cost of the return p&p.

I usually get a prompt e-mail back apologising, saying they thought they were genuine and agreeing to a full refund, I send the item back and get refunded for the return p&p. I always go through topcashback when buying off ebay so I usually profit slightly from the situation

As you have already send them one e-mail, I would email again reminding them that the sale of counterfits is illegal and forbidden by ebay and you want a full refund and that if you do not receive a response within the next 48 hours you will be forced to resolve the issue through ebays dispute centre.

Once everything is is sorted I leave neutral or negative feedback stating that a fake was received and how it was resolved, depending on how helpful the seller was in resolving. I feel it is important to do this to warn future buyers that they sell fakes.

Hope you get it sorted