Credit card transaction claim

psarinuk

Hello

My friend bought an air ticket ONLINE for some Turkish-Cypriout Airlines for £300 through Llyods TSB credit card (he is a current account holder with them too) on 21st May 2010.

Unfortunately for him, the airline went bust and so did his money (as he thought).

He discussed this me and I told him that if he bought the ticket online through his credit card and if its worth more than £100, the credit card company should offer him a refund.

He has contacted the card helpline and they say they cannot help him as his claim is more than 4 months old.

Is this a fair response? Does he have any more options?

Thanks..

Tixy

The 4months timescale relates to claims under the VISA chargeback rules (for debit cards and for payments under £100 on Visa credit cards).
There is no specific timescale for a claim under Section 75 - have a look here to see if he is eligible and how he should be claiming - http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases
This answer on the section 75 thread might help http://forums.moneysavingexpert.com/showpost.php?p=16749935&postcount=80