e on advice please

stevenpc

Hi
I am to move into a small one bed bungalow in a couple of weeks ch dg etc at the moment i am in a 2 bed terrace with no ch or dg.How would my usage be worked out if i wanted the staywarm deal.I am turned 60 and at present with scottish power for gas and electricity.I pay £19 month for gas usage by db.I am on a key metre for elec that works out to about £7 a week.Any advice welcome.the services are with eon and on the standard rate at the bungalow.I have tried contacting eon by phone and gave the readings from the metres at the property then was put on hold for aprox 10 min so hung up.0845 numbers are not free for me.The metrs at the bungalow are not prepayment as i was told.

Former_E.ON_Company_Representative:_Malc

Hi stevenpc

I'm sorry you were put on hold for such a long time when you called recently.

You have posted a similar question on the Staywarm sticky thread at the top of this forum. In this thread, I understand the property you are moving into also has Prepayment Meters and have, therefore, replied accordingly. Please let me know if I've misunderstood. The reply on the sticky is as follows.


I'm afraid properties with Prepayment Meters are no longer eligible for our Staywarm tariff. This change came about in June 2009.

Staywarm is a specifically designed tariff for domestic residential customers aged 60 and over. The other qualifying requirements are as follows.

It is a dual fuel tariff (unless there is no mains gas at the property); the property must have no more than 3 bedrooms; a maximum of 4 occupants should live there; payment needs to be by Monthly Direct Debit; and there should be no non domestic appliances in use like swimming pools or Jacuzzis.

Usage is normally calculated based on meter readings at the property. However, where customers have only recently moved in, the calculation will be estimated using details of the actual property like number of rooms, number of radiators, type of heating etc.


Again, please let me know if I've misunderstood your earlier post on the sticky. Give me a shout if I can help further as will be happy to do so.

Malc