Email regarding Flights to USA, fraud or not???

smudger48_2

Hi

I have received the below email from Flight Communication [urgentcommunication@eansupport.com] regarding our flights to New York in December (booked through Thomas Cook online)

TSA Secure Flight Program Requirement Now in Effect

URGENT action is required to avoid possible disruption to your flight

Your upcoming trip(s) has been identified as missing one or more critical pieces of Secure Flight Passenger Data.

Regarding your itinerary purchased through Thomas Cook UK
The U.S. Transport Security Administration (TSA) is requiring travelers to provide Secure Flight Passenger Data for all qualified flight reservations departing on or after 1st November 2010. Compliance is mandatory.

If you haven't already, please gather the full name, gender, and date of birth for any and all travelers in your party.

Action Required:

• Contact the airline you're traveling with, OR
• Call our customer service department on 0870 050 1980 quoting.............
• For more information visit the Transportation Security Administration web site.

Can anyone please confirm for me if this genuine email or a fraud one.

Any help gratefully received

Thanks

ferf1223

you do normally have to provide that information for flights to the US - just contact TC and tell them you have been advised that some info is missing and you would like to complete it. Not sure who the email is from - what their involvement is - if it's dodgy...but if you contact the airline directly, can't see any risk or harm in that.

isplumm

ferf1223 wrote: »

you do normally have to provide that information for flights to the US - just contact TC and tell them you have been advised that some info is missing and you would like to complete it. Not sure who the email is from - what their involvement is - if it's dodgy...but if you contact the airline directly, can't see any risk or harm in that.

If you booked via TC, why not ask them .... you do need to have completed the info they are asking for before flying else you will not be able to fly.

I assume you have also got our US ESTA (I think that is the right name?)

Mark

dzug1

What the e-mail says is true - such information is mandatory, and is a separate thing to ESTA

I don't see what anyone would have to gain from sending such an e-mail in an attempted fraud. How would it work?

Archergirl

The phone no is for WWTE travel, phone them on 028 9044 4632 or 028 9016 6353 not the 0870 number and ask them what info is missing.

alanrowell

Note that when they say FULL NAME they mean the full name of the person as in their passport - including any middle names.

BTW why is the link to "Transportation Security Agency" not to Transportation Security Agency and who is "eansupport.com"?

I actually think this is a fraud - passport details ARE valuable. I'd contact TC or whoever you booked the holiday through direct

budgetflyer

Just contact the airline

Action Required:
Contact the airline you're traveling with, OR
Call our customer service department on 0870 050 1980 quoting.............
For more information visit the Transportation Security Administration web site.

Alan_Bowen

Its not a fraud. The US introduced 'Secure Flight' with effect from 1st November and this is run by a different department so information you gave to obtain your on line ESTA does not get passed on. Agents are prevented by a number of airlines from even issuing a ticket if the Secure Flight information has not been given. Anyone who booked well in advance can expect to get something similar.