help!

broke_babydee

need some help and advise as i am new to ebay!!
sold an item on the 22 oct 2010..(item was £10 plus 6.60pp) i sent it first class on the 25th (i let the buyer know i had posted on the 26th) paypal held the funds for 21 days (as i'm new?) and that was relised to me a couple of days ago......no problems!!!
UNTIL this morning i have a msg from the buyer asking why she does not have the package?!
what do i do now??
thank you x

soolin

Unfortunately you will have to refund if item has not arrived.

Ms_Chocaholic

I hope you got a proof of posting from the Post Office when you posted the parcel. If you did, you're in luck, you can use that to claim back the cost of the item from Royal Mail. Please note though that you must sort out the claim (not the buyer) and you should refund the buyer and not wait until the claim is processed by RM.

broke_babydee

ok thanks, so i will just pray that i have not chucked my receipt away!! tbh i thought i would have heard sooner as i told her i had sent it 1st class...surely she would have expected it within a few days and let me know if not?!!! i'm i being unfair??

coolpig

Hi BB, if you print off the Paypal transaction page with the refund amount and send it with your claim to RM it really helps, it can be the difference between a book of stamps and the whole item value.;)

mobile48

broke_babydee wrote: »

ok thanks, so i will just pray that i have not chucked my receipt away!! tbh i thought i would have heard sooner as i told her i had sent it 1st class...surely she would have expected it within a few days and let me know if not?!!! i'm i being unfair??

The buyer knew you had posted the item so perhaps when it it didn't arrive they entered royal mail lost post into Google and was told to wait 15 working days which they did. Only an idea.

Crowqueen

broke_babydee wrote: »

ok thanks, so i will just pray that i have not chucked my receipt away!! tbh i thought i would have heard sooner as i told her i had sent it 1st class...surely she would have expected it within a few days and let me know if not?!!! i'm i being unfair??

Actually it's the opposite way round. People will be surprisingly patient, but you don't really know it's lost until it's been a week or two without anything showing.

I bought something small, I forgot about it, and it was about two weeks before I logged into eBay, saw I had bought it, and then realised it hadn't turned up. I emailed the seller and they sorted me out with a replacement --- and then my mother picked the parcel up off the front doorstep. I paid for the replacement and will probably use it as a present for someone. It was only £3 so no biggie.

To sum up: the longer they wait, the more likely they are to be genuine.

zenseeker

If all you have is a proof of posting then you may as well not bother and just refund. Only Recorded Delivery, or Special Delivery, are really of any use, the former only if they bothered to track it.

soolin

zenseeker wrote: »

If all you have is a proof of posting then you may as well not bother and just refund. Only Recorded Delivery, or Special Delivery, are really of any use, the former only if they bothered to track it.

AS above.

The COP though will at least enable the OP to claim her losses from RM.

broke_babydee

Thank you for the advise everyone. i have refunded the buyer and the lady in the post office has told me i am entitled to a refund as the item was worth less than £41....so hopefully that will go smoothly! shame the item was lost....only my second time selling something! maybe not worth the hassle?!! thanks again