energy helpline site

catford

Cant get onto the site no matter which way I try!! Have we broken it? Anyone else having trouble?;)
I want to switch.!

Our_John

It may be because they have just discovered whatever flaw it was that caused them to give completely spurious details to the energy supplier that I tried to change to and led me into a situation where I am now in dispute because of their cockup! BG blamed them for the error and will not consider my application spurious despite all the errors printed on their contract..... good luck anyway.:mad: :mad: :mad: :mad: :mad:

catford

Our_John wrote:

It may be because they have just discovered whatever flaw it was that caused them to give completely spurious details to the energy supplier that I tried to change to and led me into a situation where I am now in dispute because of their cockup! BG blamed them for the error and will not consider my application spurious despite all the errors printed on their contract..... good luck anyway.:mad: :mad: :mad: :mad: :mad:

Bloomin eck John--you sound more than a bit p*****d off:eek:

Our_John

catford wrote:

Bloomin eck John--you sound more than a bit p*****d off:eek:

I am as you say MORE than a bit ...... I've now heard back from the "Energy Ombudsman" as follows:-

If you have already complained to British Gas there are two situations where you can involve us.
You are not making satisfactory progress
You must follow your company's complaints procedure, which is set out in their code of practice and allow them up to three months to sort the problem out for you. If, after three months of making your complaint, you're still not happy with the way it's been handled, you can pass it to us. For example, the company might not have replied to your complaint or you may not be satisfied with the way they have sorted it out.
The deadline for bringing it to our attention is nine months from the date you first told the company about the problem.
You have received a deadlock letter from your company
You might get a letter from the company that says they will no longer be handling the complaint. They might, for example, say that they can't do anything for you and this is their final position. We call this a 'deadlock letter'. You then have six months from the date of the letter to pass your complaint to us.[/SIZE]

Which means that I am the one who has to suffer and spend valuable time because BG are unable to just accept that they screwed up in a big way and they in turn are able to continue to be incompetent and ignore the problem they have created!:mad:

Must be calm..... must be calm....must be calm... Ok then just one more drink!;)

catford

Our_John wrote:

I am as you say MORE than a bit ...... I've now heard back from the "Energy Ombudsman" as follows:-

If you have already complained to British Gas there are two situations where you can involve us.
You are not making satisfactory progress
You must follow your company's complaints procedure, which is set out in their code of practice and allow them up to three months to sort the problem out for you. If, after three months of making your complaint, you're still not happy with the way it's been handled, you can pass it to us. For example, the company might not have replied to your complaint or you may not be satisfied with the way they have sorted it out.
The deadline for bringing it to our attention is nine months from the date you first told the company about the problem.
You have received a deadlock letter from your company
You might get a letter from the company that says they will no longer be handling the complaint. They might, for example, say that they can't do anything for you and this is their final position. We call this a 'deadlock letter'. You then have six months from the date of the letter to pass your complaint to us.[/SIZE]

Which means that I am the one who has to suffer and spend valuable time because BG are unable to just accept that they screwed up in a big way and they in turn are able to continue to be incompetent and ignore the problem they have created!:mad:

Must be calm..... must be calm....must be calm... Ok then just one more drink!;)

Your problem with BG is a bit worrying because all the comparison sites come up with them giving me the best deal and i,m seriously tempted---but the last thing I need is a load of grief;)-but if it works out ok,it'll save me about £100 ish.--decisions-decisions --pass that drink!!

Our_John

catford wrote:

Your problem with BG is a bit worrying because all the comparison sites come up with them giving me the best deal and i,m seriously tempted---but the last thing I need is a load of grief;)-but if it works out ok,it'll save me about £100 ish.--decisions-decisions --pass that drink!!

If it will help you make up your mind I'll give you the fuller story complete with all the details........... £100 saving is tempting I'll agree but in my case it was less but I really regret the change now .....and not knowing whether the fault lies with BG or the switching company leaves me in that proverbial creek!... I should add that I have switched suppliers in the past all without a single hitch so I am not sure that when BG blame the switching company that I believe them......... Just pass the bottle!!;)