not sure where I stand Candis

peachie4321

Candis charity magazine.
Was sold a magazine by a sales rep that called at my home. Before I signed anything I asked specifically how much of my monthly payment went to charity, he quoted 99.9%, so I agreed to sign up on a monthly basis. I asked if I wanted to cancel could I do so at anytime, he said yes, it was a monthly payment and could be cancelled anytime.
Got a phone call a few nights ago from candis welcoming me to the club, and saying that as I was a new customer they would save me some money, I said thanks and that was all. Then I recieve a letter saying they changed my subscription to an annual payment, and they would take a full payment from my bank account, there was no mention of this on the phone call. I rang Candis up and they changed it back to monthly for me, but then told me of a £5 fee I would have to pay. This £5 annual fee was never mentioned at the time of selling me the magazine.
So I emailed Candis to ask to cancel my account. Recieved an email back saying I would be contacted in the future as I had signed up for a 12 month contract and was cancelling outside the cooling off period. I was told it was a monthly contract, not annual.
I then find out that only 10% not 99,9% of the money goes to charity.

Am I going to have to pay for a full years subscription, was it mis-selling or not?

Or was I just daft to beleive the sales man stood on my doorstep .. Lesson learnt, I'll never sign up for anything that is sold on my doorstep again!!

abc1989

peachie4321 wrote: »

Candis charity magazine.
Was sold a magazine by a sales rep that called at my home. Before I signed anything I asked specifically how much of my monthly payment went to charity, he quoted 99.9%, so I agreed to sign up on a monthly basis. I asked if I wanted to cancel could I do so at anytime, he said yes, it was a monthly payment and could be cancelled anytime.
Got a phone call a few nights ago from candis welcoming me to the club, and saying that as I was a new customer they would save me some money, I said thanks and that was all. Then I recieve a letter saying they changed my subscription to an annual payment, and they would take a full payment from my bank account, there was no mention of this on the phone call. I rang Candis up and they changed it back to monthly for me, but then told me of a £5 fee I would have to pay. This £5 annual fee was never mentioned at the time of selling me the magazine.
So I emailed Candis to ask to cancel my account. Recieved an email back saying I would be contacted in the future as I had signed up for a 12 month contract and was cancelling outside the cooling off period. I was told it was a monthly contract, not annual.
I then find out that only 10% not 99,9% of the money goes to charity.

Am I going to have to pay for a full years subscription, was it mis-selling or not?

Or was I just daft to beleive the sales man stood on my doorstep .. Lesson learnt, I'll never sign up for anything that is sold on my doorstep again!!

This happened to me.
I cancelled the DD with my bank and I never heard anything back off candis again..

trisontana

There are two threads about Candis here and here. The general consensus is that most people are led to believe that all or most of the money goes to charity, instead of just 10%.