ppi on cards not what i assumed

67cortina

Hi am new to this but have a query ref PPI,
Was made redundant last year,so had to claim on my PPI on 3 credit cards,MBNA,Capital 1 and Bank of Scotland Privelege Account, and Luckily i had mortgage protection.

Now setting the cliams in motion was quite straight forward,and its all progressed quite well.
My question is i now see that 2 cards the MBNA and the BOS are only paying 5%...the Capital 1 is 10%...when i took the cards out i assumed they were the same percentage.no one said that what the % was...i have had the BOS card for years and was sure it was originally 10%...

The claims are being dealt with by St Andrews (MBNA and BOS) and AXA (Capital 1)..
Can 1 reclaim anything as i feel if i was told that the payment was only going to be 5%.By MBNA and BOS,I could have found alternative and better insurance....To be honest when i look at it it costs more than my Mortage protection..for a lesser amount..

Any advice please...

di3004

Hi and welcome

Bumping this up for you and hopefully someone will be along with some advice soon, good luck.;)

marshallka

67cortina wrote: »

Hi am new to this but have a query ref PPI,
Was made redundant last year,so had to claim on my PPI on 3 credit cards,MBNA,Capital 1 and Bank of Scotland Privelege Account, and Luckily i had mortgage protection.

Now setting the cliams in motion was quite straight forward,and its all progressed quite well.
My question is i now see that 2 cards the MBNA and the BOS are only paying 5%...the Capital 1 is 10%...when i took the cards out i assumed they were the same percentage.no one said that what the % was...i have had the BOS card for years and was sure it was originally 10%...

The claims are being dealt with by St Andrews (MBNA and BOS) and AXA (Capital 1)..
Can 1 reclaim anything as i feel if i was told that the payment was only going to be 5%.By MBNA and BOS,I could have found alternative and better insurance....To be honest when i look at it it costs more than my Mortage protection..for a lesser amount..

Any advice please...

What do your terms and conditions say. Things could have changed since taking yours out but you will be bound by whatever you first took out and any changes they regularly send to you about the terms and conditions. (the ones that we tend not to read lol)

roonaldo

terms and conditions will differ from company to company. You have already said you have made an assumption which is not grounds for a mis-sale. you could argue that the terms and conditions were not explained/clear but would you have proof?