1899.....itemised detail not working ??

pennymakespounds

can't see any other thread for this .....

since yesterday morning my 1899 online itemised bill page isn't showing any of the itemised call details .

The total cost is correct .. and keeps moving up within minutes of making a call ... but it's the itemised bit that's stopped

?

alan99_2

Yes

Have same problem. They still managed to invoice me (some detailed,some not) So although they cant show me the call made they still invoice.

18185 also now has no detail.Just the amount.


Alan

Heinz

I have a different problem - the total shows £2.43 but there are only £2.22 worth of calls detailed (£1.95 on one number and £0.27 on another).

bbb_uk

We've also got this on 18185.

Our last call that shows on 18185 was 15 Oct. Since then calls have been made from it but they don't show on call list but are showing on the subtotal and totals.

This is likely to be across the entire Finera board then if 1899 and 18185 have the same problems.

I have emailed 18185 just to let them know.

bbb_uk

Just had a reply from 18185, saying it was a technical fault and it should be ok now for which it is now.

Is everyone elses updated and correctly showing call that correspond to the overall cost?

pennymakespounds

they haven't sent me an email !!... but this morning it's up to date now.

alan99_2

Yep

fine now. Detailed listing of calls okay now.
Your email bbb-Uk seems to have woken them up.