Work related Stress

CraigD

My colleague whom I referred to as the vlb in my last post has raised a grievance against me with my boss. She has alleged that I have been trying to claim commission payments by putting in bogus claims. There is a lead commission scheme for office staff which can pay up to £75 for a lead (just capturing call data) which leads to a good sale. Now I have been doing quite well out of this little earner by simply answering the phone and passing on the callers details to a salesman. Simples or so I thought. She has been analysing the data of my lead claims with the help of a more experienced and capable colleague who she has allied to whilst I have been off on the sick. Now the vlb has falsely highlighted a lead which led to a sale quickly after I took the call. Little was I to know that the salesman had already took a call from this customer and the sale happened on the exact day I took the phone call. Now the vlb knew this as she has now took over my duties and places orders. She jumps to conclusions and before long 2 + 2 makes 5.

I am called into have a little chat with the boss after vlb and said colleague have called him into the office specially to raise concerns about my conduct. Well I blew my top and denied any wrongdoing. I demanded that I have someone of my choosing in the meeting on my side not the colleague who accompanied the vlb. She had also raised a concern about me interfering in her work and that I was to butt out of her way lest I go off work with stress again piling more work onto her and colleagues plate. Well my boss wants me to concentrate on a small part of our departments work. This makes me feel demeaned but que sera. Anyway the day after I sent out an email apologising for my conduct to calm the waters. I feel that I have claimed a small victory and so has the vlb so its a stalemate atm. I have started looking for another job by improving my CV. I've been turned down for one job but I am more determined to find a better job now.

CraigD

Update: I have applied for several jobs now and have been for an assessment this morning which I passed with flying colours. I now have an interview on Friday morning. I am confident of being successful as I have worked for this company before. They seem to have improved their benefits in the seven years I have left them. I feel they are a progressive company unlike my present employer. I am posting this to give folks who are feeling hopeless that there is light at the end of the tunnel and for every poor employer there is a good employer which recognises that if you treat staff well they are more likely to perform better.

tight_arze

CraigD wrote: »

Update: I have applied for several jobs now and have been for an assessment this morning which I passed with flying colours. I now have an interview on Friday morning. I am confident of being successful as I have worked for this company before. They seem to have improved their benefits in the seven years I have left them. I feel they are a progressive company unlike my present employer. I am posting this to give folks who are feeling hopeless that there is light at the end of the tunnel and for every poor employer there is a good employer which recognises that if you treat staff well they are more likely to perform better.

Good luck with the interview. Let us know how you get on.

Googlewhacker

learn and move on I guess Craig

CraigD

I didn't get the job I went for an interview for above. In fact it was a complete disaster. I admitted in the interview that I didn't want to work for a call centre and was only there to get out of my current job. Anyway I felt like a complete idiot although I realise they had combined the Customer Service and Sales departments. What is the future of Customer Service if they can combine Sales and Customer Service into one role?

I have since been offered a job as a Customer Service Co-ordinator in a small office closer to home. I am hoping this will be better than my last role. I know that I made some enemies there judging from some comments on facebook people were glad to see the back of me.