Microsoft office - HELP

spottybotty

A little while ago, I downloaded the Microsoft Office word 2007 (beta). All was fine. I ran microsoft diagnostics and thhis told me that any problems I may be having could be because I needed to download the most recent beta version. I did this and all seemed well. I now can't get into any of my files. I click onto the files and I get messages, two of them, first one...

The file 'name of file' is not available

And there's this one, which is coming up instead of the above mssage at the moment...

This error may appear because an antivirus program is not allowing the file to open. This can be caused by either:

The antivirus program needs to be updated due to a compability problem with this program.
There is a virus in the file but the antivirus program cannot properly remove or process the virus that it has found.
In either case, the file you are attempting to open should be treated as infected until you have updated your antivirus software to the latest updates available from the vendor. All major antivirus software manufacturers have created updates to address known compatibility problems with Microsoft Office programs. They also usually provide a virus signature file that is available for download from the Internet and must be updated regularly to properly scan for all known forms of viruses.

If you are experiencing this problem on a computer where a new version of antivirus software was recently installed from a CD-ROM, connect to the Internet and download the latest updates available from the manufacturer.

If you are experiencing this problem on a computer where the latest version of the software is installed, all signature files are up to date, and the file will not open (but other files do), then the file may be infected with a virus and the antivirus program cannot remove the infection.

The file could also be corrupt (damaged) and cannot be properly handled by either the antivirus software or the affected Microsoft Office program. In this case, it may be necessary to attempt recovery of the file using the related recovery utilities that may be available with the program, although not all program have file recovery or repair capabilities.

For more information about this issue, see the Microsoft Knowledge Base article 835404.

I don't have a virus.

I can't access any of my files, have I lost them? Is there away to reverse this and get my files back?

I have just run the diagnostics wotnot thing again and it still states I don't have the most recent version, so my god, I'm pulling my hair out.

Can someone help me, I need my files.

xx

Chippy_Minton

What anti-virus program do you have?

spottybotty

I use Norton.

Chippy_Minton

Aha! I suspected that might be the case. Try disabling the Norton Office plug-in - see http://support.microsoft.com/?kbid=329820

spottybotty

Chippy_Minton wrote:

Aha! I suspected that might be the case. Try disabling the Norton Office plug-in - see http://support.microsoft.com/?kbid=329820

I cannot find how to do this and it seems a very dodgy thing to do, it states it leaves my computer vulnerable to attack?

Chippy_Minton

spottybotty wrote:

I cannot find how to do this and it seems a very dodgy thing to do, it states it leaves my computer vulnerable to attack?

Just follow the steps; if you have a later version of NAV the procedure is very similar.

You are not disabling the entire NAV, just the office plug-in. It's perfectly safe and it won't leave your computer vulnerable:

"When the Norton AntiVirus plug-in is disabled, the Norton AntiVirus Office plug-in does not scan documents when you open the documents. Even if the Norton AntiVirus Office plug-in is disabled, the Norton AntiVirus Auto-Protect feature still provides on-going protection by scanning any file that you run, download, open, create, or delete."

If the problem still occurs then just reenable it - nothing lost.

spottybotty

OK, it's the morning now and I'm a little calmer. I've done what you suggested and POW, it's all fine now. :T Thank you very much for your help.

:beer: