eBay, an item, the post office and me.....

lee636

Hi all,

Can anyone help with the following:

I posted an item on the 29 Oct to a confirmed PayPal address. When the item was posted the post office said the address is not recognised and do we still want to post, I said yes as the PayPal address was confirmed.

The buyer claimed on 5/6 Nov that they hadn’t received it (sent 1st class standard parcels). I said ok but I did post it and sent it to the PayPal address – which I copied in on the message to him,

He responded with ok that’s fine ill wait but the post code should have been X (the last letter of the post code should have been H not L).

He has now said on the 9 Nov that it still hasn’t arrived, what am I going to do. I've said I will print off the relevant post office forms to claim compensation and when done will refund in full to him, the only problem being the post office need you to wait 15 days from the expected delivery date.

I'm guessing that no matter what PayPal will side with him even though he provided incorrect confirmed address details?

Will the post office still provide me with compensation?

Thanks for any guidance.

tryingtogetsolvent

did you put your return address on the package? If you did you'll get it back in a couple of weeks. In the meantime refund the buyer.

Crowqueen

He has now said on the 9 Nov that it still hasn’t arrived, what am I going to do. I've said I will print off the relevant post office forms to claim compensation and when done will refund in full to him, the only problem being the post office need you to wait 15 days from the expected delivery date.

In general, this isn't a good way round to do it. You should be refunding the buyer first and then claiming, as few buyers will want to wait 15 working days - which is three full calendar weeks - and if something doesn't arrive, it's your responsibility to them. It shouldn't really go to dispute, as these count against your seller performance and should be avoided.

A mistake in the postcode shouldn't have delayed the letter so much as the wrong street address would have done.

lee636

tryingtogetsolvent wrote: »

did you put your return address on the package? If you did you'll get it back in a couple of weeks. In the meantime refund the buyer.

Yeah, the post office advised to put one on the box in case it didnt make it.

lee636

Crowqueen wrote: »

In general, this isn't a good way round to do it. You should be refunding the buyer first and then claiming, as few buyers will want to wait 15 working days - which is three full calendar weeks - and if something doesn't arrive, it's your responsibility to them. It shouldn't really go to dispute, as these count against your seller performance and should be avoided.

A mistake in the postcode shouldn't have delayed the letter so much as the wrong street address would have done.

I know, i doubt i will be able to get away with stalling for the full 15 days and am prepared to refund as soon as the buyer truly pushes for it.

Cheers

Crowqueen

Since it's been over two weeks, nearly three, since you posted it, I think you should refund now before you have to be asked. That would probably be a better outcome than forcing the buyer to go to dispute. The chances of it turning up now are fairly remote.

martindow

And the 15 working days is when RM allow you to open a claim. It will be some time after that before you receive your cheque.

As has been said you need to refund now before they feel forced to open a claim.