E.On - problems with online switching

NDR1

Is anyone else having problems with switching their energy provider to E.On?

I have tried to switch to E.On's latest online deal via it's own site and it continually states that "Unfortunately, we're unable to find the meter for your property". This is proving to be really frustrating as their telephone sales staff have stated that both my electricity and gas meters are clearly available and attributable on both national databases to my address!

I want to switch online via a cashback website in order to obtain the maximum benefit however I am being foiled at the first hurdle!

Has anyone else experienced this? What have you done to overcome this issue? Any advice would be welcome.

Thanks

Former_E.ON_Company_Representative:_Malc

Hi NDR

I'm sorry you're having difficulties using the switching tool on our website.

I've known what you're describing happen occasionally before. Sometimes, a discrepancy between the details you're inputting online and the data we're trying to retrieve from the national databases can cause a problem.

However, you say you've confirmed the databases already hold the correct meter serial numbers and supply numbers for your address. In this case, I suspect there may be a discrepancy between the details we have on our property address list and those held on the databases.

Also, this doesn't necessarily mean the address details are wrong. It may be just the actual format of the address doesn't match the data we hold. Although rare, I've known something as simple as a misplaced number or house name cause a problem.

If this is the case and should you wish to continue, we will need to process your application manually. I understand, though, the need to go through the website to make sure you receive the relevant cash back.

I must admit, I'm not sure what happens with the cash back sites in these circumstances but if you would like to drop an email to the address in my Profile I'll gladly look at what exactly is blocking you and find out what can be done.

Malc