Reconditioned Camera from Jessops

dawnie1972

I ordered a reconditioned camera from jessops - checked clearly on the details what was included, it arrived today in a box looking like it'd been left outside for a year - and inside was the camera and the strap that's it, no battery, no battery charger - completely and totally useless to me. As the battery and charger were included in the description as being in the box am I entitled to insist they send them to me - I spoke to their sales department and they have both in stock - but when i rang CS the guy refused to send them to me and told me to send the camera back for a refund. Where do i stand legally?

Alias_Omega

Return it under the Distance Selling Regulations..

Knarf44

Agree with Alias, return it.

Guide to Distance Selling Regulations

dawnie1972

And then wait TWENTY EIGHT days for them to return my money - i want to persue it further as the fact that they are refusing to send me the battery etc clearly shows they never intended supplying it in the first place despite it being listed in the item description.

tonynw

Why ask where you stand ??
you say it is no good with out the bits and the company have said to send it back ???? so just send it back and get a refund.

wouldnt have thought it was a hard decision to make.

tonynw

tonynw

why go to all the hastle and make such a fuss just send it back for a refund,

tonynw

Sooler

http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935
Refunds

You can get your money back if an item is:

• faulty (it doesn’t work properly)
• incorrectly described
• not fit for purpose

If you find that the item doesn’t meet these requirements you can ask for your money back, as long as you do so quickly. Alternatively, you can request a repair or replacement or claim compensation.

Sale of Goods Act 1979

http://www.legislation.gov.uk/ukpga/1979/54

State you want a replacement for an item as described or a refund equivalent to the cost of the missing items.