Remote Access to another computer

monty100

Hi there
My mum, 200 miles away, has just got a new computer and is finding things a bit baffling. She calls me up and I try to help talk her through things, but its difficult when you can't actually see whats going on! I am aware that it is possible for me to set things up so that I can get remote control of the computer and sort some things out. My question is (1) how easy is it to set up, and (2) can I do it with her machine running Windows 7 and mine being XP?

caeler

Try Logmein

https://secure.logmein.com/welcome/access/freedom/3/?wt.srch=1&originid=8535&utpk=LogMeIn&destination=/welcome/access/freedom/3/

Hammyman

The free version of Logmein.com should do the trick if Remote Assistance doesn't work.

GRM

Another vote for Logmein Free. I use it to support around 12 PCs of various friends and family. It copes with various flavours of Windows without a hitch.

David333

Another vote for the free version of Logmein. I'm in the same situation as the OP and it works really well... .

CashGuru

This is what you need mate. It is free and VERY effective w ww.teamviewer.com

CashStrappedTeen89

+1 for Both logmein and Teamviewer, i'd say Teamviewer is more user friendly though.

CHR15

Teamviewer gets my vote.

GRM

But Teamviewer requires Mum to be sat in front of the PC to instigate the session - Logmein lets me fix them when she's not watching and slowing me down by asking "what does that do?" ;-)

davester

If you want to just talk though it so your mom learns by doing , Use skype to skype she can send her screen rather than her webcam, That way you can say exactly where to move the mouse and click.

Very easy connect a skype to skype call, then in the options in the chat window has send screen image

boxst

I use LogMeIn all the time and it is great. Easy to install and very easy to use. You can even get a (paid) App on the iPhone/iPad.

Steve