OnStream - Want to replace my Gas meter

pawnbroker_2

Can anyone help please ?

My mother who is in her late 80's received a request from OnStream to change her gas meter.

Fine, appontment confirmed and man came.

Man said he couldn't change the meter as he hadn't worked on that sort before so didn't do it.

Fine they said we will send another man who will change the meter.

Ok , new appontment confirmed.

Different man came and said he hadn't worked on that meter so couldn't change it, would arrange for another man to come etc.

Another different man came and guess what ,he hadn't worked on the meter and would send another man.

This ridiculous scenario has now occurred at least six times plus appontments made and confirmed then subsequently cancelled by them.

Because of the stress this is causing my mother I emailed them and said will they guarantee the next time they send a man he will DO the job.

The reaction fron OnStream was to inexplicably cancel their next appointment.

Their overbearing attitude is that it is my mother's fault she has a gas meter supplied and fitted by British Gas that OnStream say does not conform to regulations.

Does anyone know the email address of the Chief Executive of OnStream or where I can get it.

Their Customer Services is so obtuse and unhelpful so it is pointless contacting them.

dunloadin

Don't think Onstream will have the British Gas contract for much longer as they (BG) are heavily recruiting their own meter workers at the moment. Will be interesting to see how their newly trained guys cope with your meter if several experienced guys have already aborted the job....tho I'll be happy to be proven wrong, expect fun and games!

pawnbroker_2

Wow an update.

Onstream sent my mother another letter saying they are coming next week to replace(?) her gas meter.

Ok I said confirm the appointment. She duly rang the number to confirm and customer services said there was no one in that area on that day so tear up the letter and we will send you another date .

This is the lot that think they are going to install SMART meters, really they certainly are not smart. If this crew make a profit then they are grossly overcharging for their services.

spiro

pawnbroker wrote: »

Wow an update.

Onstream sent my mother another letter saying they are coming next week to replace(?) her gas meter.

Ok I said confirm the appointment. She duly rang the number to confirm and customer services said there was no one in that area on that day so tear up the letter and we will send you another date .

This is the lot that think they are going to install SMART meters, really they certainly are not smart. If this crew make a profit then they are grossly overcharging for their services.

They said 'next week' which could mean any day of the week, you have asked for a specific day and its quite possible they wont have someone in that area on that day hence their response.

pawnbroker_2

Perhaps I was not clear.

The letter my mother received stated both date and time window which she was asked to confirm.

It was then OnStream (who sent the letter) who said they had no one in the area when she tried to confirm THEIR request !!