B&B room cancellation dispute

acrxx

Hi Everyone,

Not sure if this is the right forum area to post this in, but here goes:

I live in the UK. About 3 months ago, I used hostelbookers.com to book a B&B room in Dublin. I later found out the event I was attending in Dublin changed location, hence I wanted to cancel the B&B. This was about 1 month prior to booked date. The receipt I had got from hostelbookers.com said I should contact the B&B directly for changes and canellations. I called the B&B but was told they don't make cancellations over the phone and I should email instead. This is what I did and then forgot about it.
The B&B now charged me a no-show fee. Upon requesting this to be refunded, the B&B refused to do so on the grounds that (they claim) never to have received my email. I still have the email in my Yahoo Sent mail folder.

Further requests for a refund have fallen on deaf ears.

If I open a dispute with my Credit Card company (NatWest MasterCard) do I have good grounds to be successful?

Any advice would be appreciated.

Cheers,

Andy

Mark_Hewitt

I would say it's not worth perusing this one. Unless you had an email back confirming the cancellation you could safely assume it wasn't cancelled. Any attempt to argue otherwise is going to get you nowhere.

pinkshoes

Emails don't always get to their destination. The correct course of action would have been to follow the email up with a phonecall to confirm that it was received, as otherwise, you can only prove that you sent the email, and not that they received it.

omen666

I always use Spypig in my emails. Then you can tell if the companies have received and opened them.

It works differently to asking for a read recipt as a recipient can select not to notify you

https://www.spypig.com

Mankysteve

I think you'll have difficultly chaseing this one because A- its in Ireland and B- its your responsibility to chase up if you haven't heard anything back.