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aol wouldn't let me cancel!!

I pay aol £3 a month because i wanted keep my email, but have my broadband elsewhere, but as they now do email addresses for free i rang up to cancel as why should i pay for others get for free.

would the person cancel... no.

she came up with every reason not to cancel till i lost the will to live and gave up.she just wouldn't listen and talked over me all the time

will try again tomorrow!!

Comments

  • borntoshop
    borntoshop Posts: 2,177 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good luck, I never knew I could take my email address let alone free. Has anybody got the info for this pleae.
  • just tell them straight. Be strong, tell her/him to "shut up and listen" if they keep being rude and talking over you.
    When things in life start to weigh heavy on your shoulders, and people all around are having a go, just smile and think.......Fxxk em!
  • kai666
    kai666 Posts: 1,431 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    borntoshop wrote:
    Good luck, I never knew I could take my email address let alone free. Has anybody got the info for this pleae.


    it would appear that you can have a free aol email address, but you can't cancel and take your address with you. And as they keep email addresses active for 6 months after you cancel 'in case you change your mind' so you can't cancel and get the same address for free
  • alikat_3
    alikat_3 Posts: 210 Forumite
    I'd phone them once more & tell them your recording the conversation, if your met with the same problem again & tell them you will be going to OFCOM, which might not be a bad idea, as I gather you are entitled to keep your e-mail, if I remember rightly I read Ofcom made this ruling although some ISP's flaunt it.

    I'm with AOL myself, but they really need to stop, behaving like a Cult when you wish to leave.
  • jmarko
    jmarko Posts: 4,137 Forumite
    Mortgage-free Glee!
    terrible typo in that last post! :D

    jmarko
    My signature has been removed by the authorities. If you have been affected by the issues raised in this signature, please contact the Action Line on 1-800-THEY-NICKED-MY-SIG.
  • alikat_3
    alikat_3 Posts: 210 Forumite
    jmarko wrote:
    terrible typo in that last post! :D

    jmarko

    But no worse than your's.
  • jmarko
    jmarko Posts: 4,137 Forumite
    Mortgage-free Glee!
    i meant the last line! :D

    jmarko
    My signature has been removed by the authorities. If you have been affected by the issues raised in this signature, please contact the Action Line on 1-800-THEY-NICKED-MY-SIG.
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