npower estimated bill!

jaytranter

Hi all i live in a 2 bedroom apartment with just my girlfreind. the electric provider was set up with npower by our landlord. for the first 6 months of living here npower sent us a estimated bill of £35 a month and we were givin them regular meter readings. now we have just received a new estimated bill of £179 a month and we jus can not afford it. we have givin them the meter readings but they still wont give us a proper bill and we dont know what to do? we are expecting our first child and money is really tight at the moment any help and advice much appreciated

espresso

jaytranter wrote: »

Hi all i live in a 2 bedroom apartment with just my girlfreind. the electric provider was set up with npower by our landlord. for the first 6 months of living here npower sent us a estimated bill of £35 a month and we were givin them regular meter readings. now we have just received a new estimated bill of £179 a month and we jus can not afford it. we have givin them the meter readings but they still wont give us a proper bill and we dont know what to do? we are expecting our first child and money is really tight at the moment any help and advice much appreciated

As you have been regularly reading the meter, why did you not calculate the cost yourself, to ensure that your monthly payments were enough to cover your actual usage? You have now built up a debt and will not be able to move to a better supplier until it is paid off. Learn from this and do let it happen again.

Premier_2

Sounds like you've been underpaying compared to actual consumption.

Now they've adjusted the payment to take account of what you actually use, plus recover the accrued debt.

Although the latest bill may still be estimated, it will probably have taken into account the earlier meter readings you've provided. Perhaps they haven't used them to directly bill you if they were from outside their billing window (e.g. 14 days either side of the due billing date)

As it says on each of their bills, if you are having trouble paying, get in touch with them asap so they can help you.

jaytranter

aint got a clue how to calculate it myself to be honest. and we did tell npower that 35 a month was to cheap. this is the first place and have never had to deal with this sort of stuff before

jaytranter

we have got intouch with them and asked for help but they aint interested unless there gettin there money

t0rt0ise

You need to check the meter and see where your bill is up to with real readings. If it's going to be round about correct then you need to come to some arrangement to pay it. If it's not correct then nPower needs a kick to send you a correct bill.

espresso

jaytranter wrote: »

aint got a clue how to calculate it myself to be honest. and we did tell npower that 35 a month was to cheap. this is the first place and have never had to deal with this sort of stuff before

So what was the meter reading when you moved in? What is the meter reading now? When you know the total units used (kWh) multiply this by the cost per unit. You will likely be charged a higher rate for the first so many units per year and this is worked out pro rata for the period of the bill. It is not rocket science and it is all explained on your bill.

BLT_2

You also need to check whether you are connected to the street light, 179 pounds for a 2 bedroom house. I pay less than a quarter of that for combined electric and gas. You need to go back and renegotiate, I would also suggest reviewing your heating and lighting habits.

Are you sure this isn't just a one off bill of 179 pounds and not a direct debit.

Premier_2

jaytranter wrote: »

aint got a clue how to calculate it myself to be honest. and we did tell npower that 35 a month was to cheap. this is the first place and have never had to deal with this sort of stuff before

How would you know that £35 a month was too cheap if you do not have a clue how the cost is calculated?

Surely you have some sort of clue how it might be done?

Why do you think you needed to give meter readings? What do you think these may be used for?

macman

If you knew £35pm was too cheap, why didn't you pay more? You can send them a cheque or make a debit card payment over the phone any time you wish-you don't have to wait to be billed. But as advised above, the first thing to do is to sit down and work out your actual consumption-that is what matters, not how much your DD is.