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faulty sandisk sd card

frantic_1
frantic_1 Posts: 8 Forumite
Part of the Furniture Combo Breaker
in Consumer rights
Hi We recently bought a new 4gb Sandisk SD Card for our holiday in Florida. We took 2500 phones and the day before we came home the card corrupted. We have tried several photo/computer shops and cannot access the pictures we are now being charged £75+ by a company sandisk recommend to retrieve the photos. However Sandisk are refusing to pay for this and are saying go back to where we bought the card and get a refund on the card value £9.99. As these goods are faulty and have not provided service expected I feel sandisk pay to retrieve photos. Any advice please on rights and liability?

Comments

  • Esqui
    Esqui Posts: 3,414 Forumite
    Always have a backup.

    Like your backup thread!
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • Mark_Hewitt
    Mark_Hewitt Posts: 2,098 Forumite
    Esqui wrote: »
    Always have a backup.

    Like your backup thread!

    Not exactly practical to do while you are away!
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Well first i would say that you should be complaining to where you bought the card as it is them who you have a contract with and them you would also submit any claims to.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • frantic_1
    frantic_1 Posts: 8 Forumite
    Part of the Furniture Combo Breaker
    Not very OFay with this posting lark thought I'd somehow deleted the original post!
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    frantic_1 wrote: »
    Not very OFay with this posting lark thought I'd somehow deleted the original post!

    If you click on your name (like even up where it says Welcome, frantic 1. You last visited: xxxx), then click on statistics, you'll be able to find all posts by you ;)
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
This discussion has been closed.
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