VM charging for calls i havent made

nsabournemouth

Got an issue with VM. I have been charged for calls i havent made. They are to a 0871 number. Have noticed after going through my bills as i had quite a big bill for calls from last month.

I have an VM coming out to check things over and i have reported to them a number of times that the green box opposite our place is open and i have had to call them out a few months ago as our internet was not working and the guy who was sent out noticed that the wires had been tampered with. I took him a while to come to that conclusion.

Anyone else had this problem?

spike7451

No but as an ex NTL/VM Service Engineer I have been sent to faults like this.Sounds like either someone has Kroned their phone drop wires into your 'D' side in the street cabinet or a crossed jumper in the Mux,could also be a problem with the line card.
I once saw it in the student area of Belfast,Someone had connected their phone line into someone elses to make cheap phone calls,the affected customer phoned in as his line was always engaged.

nsabournemouth

spike7451 wrote: »

No but as an ex NTL/VM Service Engineer I have been sent to faults like this.Sounds like either someone has Kroned their phone drop wires into your 'D' side in the street cabinet or a crossed jumper in the Mux,could also be a problem with the line card.
I once saw it in the student area of Belfast,Someone had connected their phone line into someone elses to make cheap phone calls,the affected customer phoned in as his line was always engaged.

Is it easy for people to do this and would it obvious for the engineer to see?

spike7451

nsabournemouth wrote: »

Is it easy for people to do this and would it obvious for the engineer to see?

It can be done with a screwdriver blade.The cables are marked with the drop (home) address,so all they have to do is look for theirs & push the wires into an active line circuit.
These are Krone strips in the picture below,this is the inside of a Mux but the ones in your street cabinet are the same except the wires are Blue & white/Orange & white or Green & white depending on the telco pairs used.The strips are in banks of ten (10 to 20,21-30,ect) so say your connected into #1 on the pic,all they have to do is push their wires into the self cutting connections either side of the#1.
It should be obvious to the engineer.

nsabournemouth

Thanks for that! Hope he picks up on it. Will he be able to see who has been doing it?

When i have spoken to friends and family on the phone sometimes i hear a beep now and again and sometimes people seem distant and echoes.

spike7451

If the person hasn't removed the address label,although tbh,it is harder to diagnose a fault if you cant see the set up.The are a number of things that could cause this but it is quite a common problem.

wantmemoney

nsabournemouth

I've been looking at this problem for some time.

From 2005 to 2010 criminals were hacking into the Virgin Media Network (roadside boxes) around the London area.

https://forums.moneysavingexpert.com/discussion/comment/32627113#Comment_32627113

During early 2010 crooks began targeting the Exeter area

https://forums.moneysavingexpert.com/discussion/comment/34631015#Comment_34631015

I contacted Phonepayplus with this information and they eventually admitted the Networks had been hacked and BT were 'working' with the police 'investigation'.
Since then it appears this type of fraud using 09 premium rate numbers as largely disappeared.

http://whocallsme.com/Phone-Calls.aspx/090
http://whocallsme.com/Phone-Calls.aspx/098

It's possible they have started using 0871 numbers and moved along the coast to Bournemouth.

What were the numbers?

nsabournemouth

08712303030.

A gay chat line!!!

Calls have ben made in the aerly hours when me and the GF are in bed asleep, when we have been away at weekends and out and about at work.

This is the only number on our phone bill as we don't use it for ANY outgoing calls.

LeedsSimon

Just been talking t someone on line and they have sent me 08712 303030 so i can ring them and have a chat

Dicks

Its funny really but i own a telecoms co so was aware straight away

Be Carefull everyone they then started sending my phone !!!!!! pics

Leeds Simon