Withdrawing a credit

olivergiz

Hi,
I had a credit of £97.00 on my M&S credit card and was advised in the shop to withdraw from as cashpoint as they couldn't help. I withdrew £80 of my own money and on the statement I am charged £3.00 I queried it and was told it's standard for a cash advance but of course it isn't and they couldn't understand this. The alternative was to leave the money there for their benefit.
Can they do this?
I will cut up the card and send it to them whatever happens but it just made me mad. :mad:

[Deleted User]

olivergiz wrote: »

Hi,
I withdrew £80 of my own money and on the statement I am charged £3.00 I queried it and was told it's standard for a cash advance but of course it isn't

What makes you say this? Do M&S not charge for cash? They're in a minority of bu99er all if they don't.

Typhoon2000

Getting cash from a credit card is a cash advance (it doesn't mater if the credit card was in credit).
You can either get the money as cheque posted to you home without charge. You need to speak to the credit card company, not a M&S store.

lisyloo

You don't need to leave the money there.
You can either spend it or get them to give you the money by either cheque or BACS transfer.

I don't know the terms of the M&S account but there may be charges for using an ATM, so a cheque might be better.

olivergiz

Well the deed is done. I don't like being charged for accessing my own money so the card goes.
Thanks for the replies

dzug1

olivergiz wrote: »

it and was told it's standard for a cash advance but of course it isn't and they couldn't understand this. The alternative was to leave the money there for their benefit.
Can they do this?
. :mad:

Totally standard for a cash advance. Same with just about any card. And yes it was a cash advance.

The advice to withdraw it was duff though - spend it would have been a better plan.

NekoZombie

Agreed. You were given shoddy advice - if it was me I would be calling to complain and would be requesting the fees back.

timbstoke

Agreed - the fee is normal, but if you call them and tell them they advised you that you could just withdraw it, they might refund. They almost certainly will if, when they refuse, you counter with "OK thanks, can you pass me through to cancellations please?"

the_insider

A complaint probably won't get you anywhere if you went into a branch of M&S for advice, they have nothing to do with the cards in the shop. I have a Sainsbury's card but I know it's managed by Bank of Scotland so I would ask them for advice, not the girl on the chequeout!