Browser timing out too quickly

jgallcash

Trying to sort out an issue on my dads laptop. Basically it seems that the browser is timing out very quickly after entering a web address without giving the browser time to load the page.

For example when clicking the google result for Ebay the page tries to load for approx 1 second and then times out giving two options:

One of them is ‘diagnose connection problems’ and I can’t remember the other. When he clicks on diagnose there is no solution provided but the webpage then loads up.

Laptop is Sony Vaio running 64 bit Windows 7. The problem was happening in IE 8 but I installed Firefox and the problem continued.

Any clue?

dispossessed

At this point in time it might be a good starting point to undertake a System Restore. It cannot make it worse and it may well cure the problem.

Trevor

dispossessed

.....and if my previous suggestion doesn't work then try rebooting the Router.

Trevor

jgallcash

It just seem so random.

bat999

jgallcash wrote: »

It just seem so random.

Hi
Have you scanned with malwarebytes?
From here:- http://www.filehippo.com/download_malwarebytes_anti_malware/

debitcardmayhem

COuld be if he is using wireless it may be trying to connect to another network ? Has he used it on other networks at all ? Try using inssider from metageek.net to see if there other networks closeby

aliEnRIK

dispossessed wrote: »

At this point in time it might be a good starting point to undertake a System Restore. It cannot make it worse and it may well cure the problem.

Trevor

If its infected it could well make things worse

jgallcash

Does this sound like it could be an infection?

Last malwarebytes quick scan was a quick scan about two weeks ago. I'm trying to deal with his laptop by remote desktop as I live 200 miles away

aliEnRIK

Id say theres a good chance

debitcardmayhem

Sorry to disappoint by disagreeing with Rik, but It could be a good chance it could Wireless problem, but I will not rule out infection either.

jgallcash

I will do a Malwarebytes scan again. Does it make a difference if its a quick scan?

I am leaning to the side that its a wireless issue but in my current state of clutching at straws I am considering a factory restore.